Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Groups
Personal Information
Timeline
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Tara Abbey

Beaver Dams,USA

Summary

Dynamic Operations Manager with a proven track record at Aspen Dental, excelling in enhancing operational efficiency and customer satisfaction. Expert in insurance verification and employee training, I leverage strong organizational skills to streamline processes and foster team collaboration, driving significant improvements in patient care and office performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Manager

Aspen Dental
Horseheads, NY
05.2022 - 03.2025
  • Coordinated execution and improvement of daily dental office practices.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Collaborated with other healthcare professionals in order to provide quality care to patients.

Scheduler

Finger Lakes Family Dental
Painted Post, NY
08.2021 - 04.2022
  • Coordinate patient appointments efficiently.
  • Verified accuracy of insurance information routinely.
  • Delivered comprehensive treatment plan presentations.
  • Assess accuracy of information in claims.
  • Oversaw laboratory workflows.

Office Manager

Stone Ranch Family Dental
Grapevine, TX
08.2018 - 06.2021
  • Performed insurance verifications for accuracy.
  • Billing
  • Delivered comprehensive treatment plan presentations.
  • Conducted staff development workshops.
  • Managed and streamlined claims processing procedures.

Scheduling Coordinator / Proposal Coordinator

Southland Holdings
Roanoke, TX
07.2016 - 08.2018
  • Responsible for all aspects of proposal coordination including but not limited to sending out RFQs, ITBs, proposal preparation and submission, subcontract preparation, invoicing

Station Manager

Enterprise Holdings
Baton Rouge, LA
02.2014 - 07.2016
  • Manage multiple employees, employee training, accounts payable, accounts receivable, customer service, sales, fleet management, daily shift reports
  • Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
  • Procured equipment to enable station to streamline operations.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.

Education

Bachelor of the Arts - Christian Ministry

New Orleans Baptist Theological Seminary
New Orleans, LA
05-2017

Diploma - Office Systems Technology

Louisiana Technical College Sullivan Campus
Baton Rouge, LA

Skills

  • Infection Control Training
  • Insurance Verification
  • Medical Imaging
  • Customer Support
  • Microsoft Outlook
  • Databases
  • Sharepoint
  • Medical Records
  • Laboratory Experience
  • Typing 80 WPM
  • Accounts Payable
  • HIPAA
  • Medical Terminology
  • Accounting
  • QuickBooks
  • Microsoft Office
  • Office Management
  • MS Office
  • Dental Assisting
  • Employee Training
  • SAP
  • Organizational Skills
  • Sales
  • Customer Service
  • Communication skills
  • Multi-Line Phone System

Certification

  • Expanded Duties Dental Assistant, Present
  • Certified Dental Assistant
  • X-ray
  • Dental Radiology

Additional Information

I am a people person with a very outgoing personality. I work well under pressure. I am detail oriented and very organized. I'm am also a fast learner.

Groups

Toastmasters, 02/12, Present

Personal Information

Authorized To Work: US

Timeline

Operations Manager

Aspen Dental
05.2022 - 03.2025

Scheduler

Finger Lakes Family Dental
08.2021 - 04.2022

Office Manager

Stone Ranch Family Dental
08.2018 - 06.2021

Scheduling Coordinator / Proposal Coordinator

Southland Holdings
07.2016 - 08.2018

Station Manager

Enterprise Holdings
02.2014 - 07.2016

Bachelor of the Arts - Christian Ministry

New Orleans Baptist Theological Seminary

Diploma - Office Systems Technology

Louisiana Technical College Sullivan Campus

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Tara Abbey