Tara Aiken
Sanford,USA
Summary
Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests. Proven track record for providing solutions to issues immediately and training team on upselling techniques and customer service skills.
Overview
7
7
years of professional experience
Work History
Bar Operations Manager
Khaos Full Liquor Bar
12.2022 - 09.2024
- Operated POS systems and managed bar tabs to track revenue
- Cleaned, organized, and replenished supplies to maintain bar appearance
- Balanced cash drawers at beginning and end of shifts to ensure accuracy in financial transactions
- Prepared various alcoholic and non-alcoholic beverages for patrons
- Stocked bar with necessary supplies such as liquor, mixers, glassware, and garnishes
- Checked ID cards to verify age requirements for customers purchasing alcohol
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Increased customer satisfaction through consistently providing high-quality service and maintaining a clean, welcoming environment.
- Fostered a positive team atmosphere by regularly recognizing staff achievements and organizing team-building events.
Supervising Manager
The Local Cafe and Restaurant
10.2020 - 12.2022
- Provided excellent service in a busy restaurant environment
- Mixed and served cocktails, beer, and wine efficiently during peak hours
- Developed extensive knowledge of drink recipes and maintained quality and consistency
- Managed opening and closing duties, including cleaning the bar and restocking supplies
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Casey's
01.2018 - 10.2022
Team Leader, Sales Operations
Camp House Bar & Grill
09.2019 - 07.2021
Education
Valencia College
Orlando, FLHigh School Diploma/Equivalent -
Merritt Island High
Merritt Island, FL05.2009
Skills
- Health and safety
- Recruitment and hiring
- Scheduling Coordination
- Menu development
- Employee Retention
- Budget Planning
- Product ordering
Timeline
Bar Operations Manager
Khaos Full Liquor Bar
12.2022 - 09.2024
Supervising Manager
The Local Cafe and Restaurant
10.2020 - 12.2022
Team Leader, Sales Operations
Camp House Bar & Grill
09.2019 - 07.2021
Bartender
Casey's
01.2018 - 10.2022
High School Diploma/Equivalent -
Merritt Island High
Valencia College
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