Summary
Overview
Work History
Education
Skills
Highlights
Timeline
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Tara Allen

Atlanta

Summary

Energetic and outgoing leader with reliable and proven team building experience. Supports customer facing front office activities and customer transactions, payroll accounting along with sales, marketing, and customer development activities for increased customer retention and long term relationships. Excels at resolving challenges and providing innovative solutions and process improvements that increase efficiency, customer satisfaction and the bottom line.

Overview

12
12
years of professional experience

Work History

Customer Contact Center Tech Specialist

FISERV
09.2021 - Current
  • Company Overview: Financial Services Company
  • Work directly with customers and have an opportunity to troubleshoot remote deposit and digital check scanner products
  • Frequent contact with external customers, vendors, and internal team members
  • Support high call volume caseloads and have an opportunity to ensure customers experience and order are a success
  • Provide escalation level technical support
  • Responding to inquiries that are highly complex in nature and diagnosing issues
  • Supporting application, IT hardware and software products
  • Handling problem recognition, research, isolation, and resolution steps
  • Ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners
  • Financial Services Company

Support Office Team Leader

Northside Hospital
09.2019 - 07.2021
  • Company Overview: Hospital Healthcare Service Provider
  • Repeatedly promoted during short tenure with multiple projects in a fast paced environment
  • Including but not limited to administrative duties, marketing and coordinating special events for medical staff
  • Conduct research for marketing and special events team using the telephone, mail services, Web sites, e-mail and social media
  • Collaborative Communications Management – Answer and transfer calls, schedule and coordinate conference calls(incl
  • Multi-party, time zone conf
  • Calls and zoom meetings)
  • Calendar management – daily calendar management, update, cancel and confirm meetings
  • Scheduling and coordinate meetings, both in office and offsite
  • Decreased expenditures 15% by implementing inventory controls and standardizing ordering procedures
  • Drafting and sending high level letter agreements and other correspondences
  • Updating departmental customer tracking data base and fiscal reports
  • Hospital Healthcare Service Provider

Office Manager/ Assistant to the CEO

Scheugenpflug Inc.
04.2015 - 09.2019
  • Company Overview: US Division of Global Equipment Manufacturing Company
  • Elevated to be responsible for maintaining office services by creating and organizing office operations and procedures
  • Full responsibility of preparing/processing payroll, making bank deposits domestic/international wire transfers, controlling correspondence, organize visitor accommodations
  • Managed 7 direct reports
  • Reduced International Shipping costs 10% by streamlining carriers and improving accuracy of estimates
  • HR Functions backup support and new hire onboarding
  • Wrote training manuals and operating procedures
  • Improved costing accuracy to 95%
  • Strengthened 'A' talent of administrative team from 40% to 80% while meeting customer quote turn time expectations
  • Account Payables/Receivables, expense reporting, invoice reconciliation
  • Prevented 15% of customer base from violating contractual terms and going into payable compliance terms and conditions
  • Trained and coached new team members in the use and implementation of ERP customer software
  • Marquee clients include: Continental, Ford, Volkswagen, Daimler, SpaceX, Tesla, and Fanuc robotics
  • US Division of Global Equipment Manufacturing Company

Human Resource Assistant

Benevis, LLC
06.2012 - 04.2015
  • Company Overview: Dental Practice Support Services
  • Assist department in carrying out various human resources programs and procedures for all company employees
  • Performs customer service functions by assisting with employee request and questions regarding company and employee benefits
  • Assist employees in setting up ADP LTD, STD, FMLA, COBRA and Worker’s Compensation benefits
  • Perform Employment verifications via E-Verify
  • Audits time reports for accuracy and compliance with company policy, and updates payroll records including salary and wage adjustments
  • Dental Practice Support Services

Education

Wooster Business College
Cleveland, Ohio
06.1991

Skills

  • APPlus
  • SAP
  • ADP Vantage HCM
  • Reporting
  • Etime
  • Pay eXpert
  • SharePoint
  • Quickbooks
  • Lexus Nexis
  • Salesforce
  • CRM
  • Microsoft Office Suite
  • Electronic Calculator
  • 10-Key
  • 10,000 KPH
  • Type 50WPM

Highlights

  • Grew a foreign transplant organization from startup into a thriving $8MM US subsidiary generating positive EBITDA contributions.
  • Expanded scoped services and invoicing for additional 25% add-on services to contract sales.
  • Implemented billing and invoicing cost reduction programs that reduced internal errors by 10%.
  • Natural to establish customer rapport and build relationships with clients across diverse markets.

Timeline

Customer Contact Center Tech Specialist

FISERV
09.2021 - Current

Support Office Team Leader

Northside Hospital
09.2019 - 07.2021

Office Manager/ Assistant to the CEO

Scheugenpflug Inc.
04.2015 - 09.2019

Human Resource Assistant

Benevis, LLC
06.2012 - 04.2015

Wooster Business College

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Tara Allen