Tara Arnold

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants. We have over 10000 customers in Fort Wayne and surrounding areas.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Cultivated customer loyalty, promoted repeat business and improved sales. Helped evaluate sales half million dollars in 6 months.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Communicated with vendors regarding backorder availability, future inventory and special orders.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.

• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Developed and initiated projects, managed costs, and monitored performance.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Oversaw high profile projects for by planning, designing, and scheduling phases.
• Drove team success through shared vision and recognition of quality performance.
• Identified, reviewed and applied policies and procedures.
• Eliminated discrepancies in progress by reviewing performance, spend and timeline.
• Recruited and oversaw personnel to achieve performance and quality targets.

• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Reviewed completed orders for quality and accuracy.
• Operated press to achieve highest print quality and productivity with minimal scrap. Held 99% no scrap rate.
• Loaded and positioned raw materials in loading and feeding mechanisms.
• Logged, trafficked and updated projects in job management software.
• Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
• Loaded and unloaded parts to maintain high level of production.
• Input instructions for machine operations based on specifics of work orders.
• Completed manual adjustments and tooling changes in absence of automatic programming.
• Trained and coached new team members on proper machine set-up procedures.
• Reviewed and interpreted schematics, blueprints and work instructions to determine product specifications and machine requirements