Tara Arsenault
Gainesville,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Coder
Kingman Regional Medical Center
Kingman, AZ
01.2019 - Current
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT codes.
- Verified accuracy of procedure codes to ensure proper reimbursement levels.
- Researched discrepancies between documentation and billing information in order to resolve any issues prior to submission.
- Maintained up-to-date knowledge of coding changes, updates, and new rules.
- Collaborated with other departments such as billing, clinical documentation improvement, quality assurance to ensure accurate coding practices are being followed.
- Validated accuracy of diagnosis codes as well as modifiers used on claims before final submission to payer and insurance companies.
- Ensured timely resolution of denials due to incorrect code assignments or missing information in the claim form.
- Advised clinicians on appropriate use of codes based on current guidelines and regulations.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
- Maintained high accuracy rate on daily production of completed reviews.
- Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Quickly responded to staff and client inquiries regarding CPT codes.
Dialysis Technician
Fresinius Kidney Care
Bullhead City, AZ
07.2017 - 10.2017
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Evaluated access sites for infection or other complications prior to initiating treatment.
- Restocked supplies needed for dialysis procedures in an organized manner.
Customer Service Representative
Frontier Communications
Kingman, AZ
06.2015 - 06.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Manager
Walmart
Kingman, AZ
07.2014 - 05.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Resolved customer complaints or answered customers' questions.
Education
Medical Coding
LS Coding And Education LLC
Tucson05-2018
GED -
Kingman High School
Kingman, AZ01-1998
Mohave Community College
Kingman, AZSkills
- Document Management
- Training and mentoring
- Workflow Management
- Clinical Documentation
- Proficiency in Meditech
- Coding Error Resolution
- ProFee coding
- Regulatory guidelines
- HIPAA Compliance
- Medical Terminology
Certification
- Certified Professional Coder (CPC)- May 2018
Timeline
Medical Coder
Kingman Regional Medical Center
01.2019 - Current
Dialysis Technician
Fresinius Kidney Care
07.2017 - 10.2017
Customer Service Representative
Frontier Communications
06.2015 - 06.2017
Customer Service Manager
Walmart
07.2014 - 05.2015
Medical Coding
LS Coding And Education LLC
GED -
Kingman High School
Mohave Community College
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