Tara A. Walk

• Updated and entered Southern NJ, Pennsylvania and Delaware construction projects in company data
base to populate nightly client website.
• Accurate record keeping of company emails to assist sales department.
• Addressed and completed priority customer inquiries in a timely manner.
• Researched and recorded construction by conducting daily internet search.
• Efficiently assisted in training of new staff.

• Contacted Intrathecal pain pump patients and adjusted their medical records and daily medications accordingly.
• Screened high volume of calls, generated weekly pharmaceutical reports as well as any other clerical tasks as needed.
• Attentively constructed company brochures detailing varied services organization provided.
• Acted as liaison for referral source and patient assisting them with any insurance queries or medical concerns.
• Aided monitoring center in providing exceptional customer service and support consistently.
• Tracked and alerted organization of needed inventory.

• Guaranteed the timely scheduling of patients by collaborating with area hospital coordinators to develop a schedule for sleep studies and communicated schedule to company management.
• Promptly and accurately completed the data entry of patient demographic information, medical insurance details, notes and study information to avoid financial burden to both the patient and company.
• Established sleep center patient on-call reports and generated daily flash report of nightly patient attendance.
• Produced digital patient charts and designed spreadsheet schedules for on-call manager and medical data center use.
• Cordially and confidently accepted all incoming calls on operator line from hospital partners, clinicians or patients and accurately documented and notated all aspects of the call to ensure quality customer service.

• Managed daily digital charts and precisely entered data specifics for each study of weekly patients at sleep center.
• Recorded, reviewed and evaluated patient quality assessment questionnaires to ensure the highest level of satisfaction was achieved.
• Secured proper data storage of patient study charts to provide easy availability for both ongoing studies and archiving of historical records.
• Formulated quarterly schedule managing priorities for sleep center and adjusted accordingly.

• Served as point of contact for all vendors, prepared price quotes, handled delivery of all materials and components, reconciled vendor statements and immediately resolved any issues.
• Answered multiple phone lines with exceptional phone etiquette and welcomed visitors with focus on customer satisfaction and service at all times.
• Facilitated orders and kept accurate inventory of office supplies.
• Assisted with generation of correspondence, filing, faxing, copying, electronic mail and other administrative support tasks.
• Created and maintained monthly spreadsheet log for all parts and machines. Generated reports when needed for the business.

• Trained, coached and developed new employees in Peer Mentor Sales Program.
• Cashiered and replenished merchandise to sales floor from stockroom.
• Assisted in processing incoming/outgoing inventory and returns to vendor.
• Coordinated daily activities and schedule within the Juniors department of store.