Tara Baird
Oklahoma City,OK
Summary
Dynamic Hardware Specialist with a proven track record at Trinity Commercial Group, excelling in digital circuit design and customer relations. Enhanced client satisfaction through proactive solutions and streamlined inventory management, significantly reducing project delays. Known for strong problem-solving skills and a commitment to delivering exceptional service in high-pressure environments.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Diligent employee with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
10
10
years of professional experience
Work History
Hardware Specialist
Trinity Commercial Group
Oklahoma City, OK
09.2020 - 12.2024
- Developed comprehensive documentation on hardware installations, updates, and repairs for future reference and knowledge sharing.
- Evaluated emerging technologies in the market, recommending appropriate investments based on their potential impact on organizational goals.
- Coordinated with procurement departments to ensure timely delivery of ordered components and devices, reducing project delays due to supply chain bottlenecks.
- Improved client satisfaction by providing timely and accurate hardware solutions for technical issues.
- Reduced downtime through proactive hardware maintenance and upgrades, ensuring optimal system functionality.
- Streamlined inventory management processes for efficient tracking of hardware components and devices.
Customer Support Specialist
Top Hat Talent
Oklahoma City
09.2016 - 05.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Sales Associate
Sears Roebuck
Oklahoma City, OK
10.2014 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
No Degree - Crime Victim And Survivor Services
Oklahoma State University
Oklahoma City, OKHigh School Diploma -
Westmoore High School
Oklahoma City, OK05-2002
Skills
- Digital circuit design
- Automotive electronics
- Network configuration
- Hardware installation
Timeline
Hardware Specialist
Trinity Commercial Group
09.2020 - 12.2024
Customer Support Specialist
Top Hat Talent
09.2016 - 05.2023
Sales Associate
Sears Roebuck
10.2014 - 09.2018
No Degree - Crime Victim And Survivor Services
Oklahoma State University
High School Diploma -
Westmoore High School