Tara Banks
Cape Coral,FL
Summary
Experienced Customer Service Representative with 8 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
9
9
years of professional experience
Work History
Medical Market Research Interviewer
Science and Medicine Group
05.2024 - 09.2024
- Conducted telephone interviews with medical professionals to gather market research data.
- Documented research information accurately, ensuring data integrity.
- Contributed to project success by meeting or exceeding daily quotas for completed interviews.
- Developed strong rapport with respondents, leading to increased willingness to participate in future studies.
Shareholder Engagement Specialist
Innisfree M&A Incorporated
01.2024 - 03.2024
- Placed calls to existing stockholders to provide assistance,answer questions, and offer voting services for annual/special shareholder Meetings.
- Utilized shareholder lists to proactively contact shareholders to explain proposals and encourage voting.
Customer Service Representative/Outbound Sales Representative
Aspen Media
11.2023 - 01.2024
- Contacted 200-300 potential customers a day.
- Contacted current or potential customers to promote products or services.
- Scheduled appointments with prospective customers.
- Delivered promotional presentations to current or prospective customers.
- Explain to customers products or services and prices, and answer questions from customers.
Caregiver
Independent Contractor
08.2023 - 11.2023
- Escorted the client to medical and other appointments
- Provided emotional support and encouragement to perform necessary tasks.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Agent
Alorcia
03.2023 - 08.2023
- Answered 100-200 inbound calls per day.
- Provided product support to customers for all Intuit Turbo Tax software.
- Resolved customer complaints and concerns with strong verbal and negotiation skills.
- Troubleshooted software issues via live chat and telephone.
- Supported customers with online billing and account issues.
- Created new accounts, reset passwords and configured access for users.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software..
Customer Service Representative
EFI
10.2022 - 03.2023
- Answered a high volume of incoming calls while utilizing multiple databases and resources.
- Assisted customers with identifying available energy conservation programs, rules, and processes.
- Assisted customers using multiple forms of communication relating to incoming calls.
- Processed and filed customer correspondence accurately.
- Worked closely with other departments to resolve customer issues.
- Demonstrated consistent and professional customer service skills: active listening, ability to engage the customer, appropriate utilization of resources, and clear written and verbal communication.
Customer Service Representative
William Sonoma
05.2022 - 08.2022
- Addressed customer questions and concerns regarding product and delivery information.
- Provided product information, reviewed alternative solutions if an item is out of stock and placed orders for the customer.
- Checked inventory, processed returns, issued replacements and credits for damaged or defective merchandise.
- Coordinated furniture delivery amongst several delivery hubs nationally.
Survey Caller
CMG Marketing Group
03.2022 - 08.2022
- Conducted telephone surveys, provided customer service and collected/imputed computer data.
- Made outbound calls to consumers about different products and services.
- Compiled, recorded, and coded results or data from interview or survey, using computer.
Customer Service Representative
Experis Manpowergroup
12.2021 - 03.2022
- Followed up with employees regarding vaccination verification through email, and outbound calling.
- Communicated with customers through various channels.
- Acknowledged and resolved customer complaints.
- Processed orders, forms, applications, and requests.
- Kept records of customer interactions, transactions, comments, and complaints.
- Responded promptly to customer inquiries.
Customer Service Representative
Rose International
08.2021 - 10.2021
- Opened and funded new accounts for customers via phone and internet channels.
- Provided excellent customer service and provided answers to client questions within set standards.
- Provided customers with advice, guidance, and education on the full range of bank products and services.
- Utilized inbound/outbound telephone techniques to solidify and build client relationships.
- Completed all required documentation to process customer transactions.
- Followed through on customer inquiries, requests, or complaints.
- Resolved issues promptly.
Customer Service Representative
Atento
02.2021 - 06.2021
- Ensured customer satisfaction and provided professional customer support
- Resolved customer complaints, managed database records, drafted status reports on customer service issues.
- Evaluated the needs of the caller to determine the best course of action to assist in scheduling a COVID-19 vaccine appointment.
- Opened customer accounts by recording account information.
- Explained processes, forms and procedures to ensure that patients understand required documentation requirements and subsequent measures to acquire the vaccination .
Customer Service Representative
Acd Direct
11.2020 - 02.2021
- Provided daily customer service to PBS and St Jude members by answering inbound phone calls.
- Processed donations and pledges with point of sale systems for multiple donation campaigns.
- Verified information given with the gift and made necessary record changes in the database.
- Processed donations by credit cards, debit cards or checks.
Customer Service Representative
Omni Interactions
06.2020 - 08.2020
- Answered inbound calls for cardholder services in regard to debit cards.
- Trained to multitask in a metric driven environment.
- Solved customer issues in regard to replacement cards, disputes, decline inquiry, and basic cardholder services.
- Managed incoming calls and customer service inquiries.
- Identified and assessing customers' needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handled customer complaints by providing appropriate solutions.
Caregiver
Independant Contracter
01.2018 - 06.2020
- Escorted the client to medical and other appointments
- Provided emotional support and encouragement to perform necessary tasks.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Associate
Wendy's
02.2017 - 01.2018
- Processed refunds, exchanges and resolved complaints.
- Processed transactions through POS system.
- Operated scanners, scales, cash registers, and other electronics.
- Balanced the cash register and generated reports for credit and debit sales.
- Welcomed customers, answered questions, and provided advice or recommendations.
Dishwasher
Pollo Tropical
03.2016 - 12.2016
- Ensured the availability of clean dishes by bussing tables, washing dishes, pots, pans, and flatware, and resetting dining areas.
- Supported other restaurant staff members by assisting with other tasks, as needed.
- Reported kitchen accidents or violations of food safety codes and procedures.
- Prepared dining areas and kitchen for next shift by cleaning and restocking dining areas and cook stations.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FL06.2016
Skills
Customer Service
Problem-solving abilities
Active Listening
Data Entry
Computer Proficiency
Call center experience
Complaint Handling
Follow-up skills
Appointment Scheduling
Timeline
Medical Market Research Interviewer
Science and Medicine Group
05.2024 - 09.2024
Shareholder Engagement Specialist
Innisfree M&A Incorporated
01.2024 - 03.2024
Customer Service Representative/Outbound Sales Representative
Aspen Media
11.2023 - 01.2024
Caregiver
Independent Contractor
08.2023 - 11.2023
Customer Service Agent
Alorcia
03.2023 - 08.2023
Customer Service Representative
EFI
10.2022 - 03.2023
Customer Service Representative
William Sonoma
05.2022 - 08.2022
Survey Caller
CMG Marketing Group
03.2022 - 08.2022
Customer Service Representative
Experis Manpowergroup
12.2021 - 03.2022
Customer Service Representative
Rose International
08.2021 - 10.2021
Customer Service Representative
Atento
02.2021 - 06.2021
Customer Service Representative
Acd Direct
11.2020 - 02.2021
Customer Service Representative
Omni Interactions
06.2020 - 08.2020
Caregiver
Independant Contracter
01.2018 - 06.2020
Customer Service Associate
Wendy's
02.2017 - 01.2018
Dishwasher
Pollo Tropical
03.2016 - 12.2016
High School Diploma -
Cape Coral High School
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