Tara Berg
Bentonville,AR
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Director of Training
Coldwell Banker Harris McHaney & Faucette
Rogers, AR
09.2021 - Current
- Developed and delivered comprehensive training programs to ensure employee competency in job roles.
- Conducted assessments of staff performance and identified areas of improvement.
- Monitored effectiveness of training sessions, evaluated feedback from participants, and recommended improvements as needed.
- Built relationships with stakeholders to identify training needs and develop customized solutions.
- Created and implemented strategies for continuous learning initiatives across the organization.
- Collaborated with subject matter experts to design relevant course content that met business objectives.
- Provided guidance and support to employees on how to use new technologies or systems during onboarding processes.
- Analyzed data from surveys or other forms of research to assess organizational development needs.
- Maintained records of all training activities including attendance sheets and evaluation forms.
- Generated reports on progress made towards meeting departmental goals related to training efforts.
- Evaluated existing curricula against current business requirements in order to recommend changes or updates when necessary.
- Partnered with management to devise individualized development plans and staff group trainings to fill current and expected training needs.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Administrative Coordinator
Precision Acoustics LLC
Bentonville, AR
01.2015 - Current
- Streamlined financial efficiencies by accurately processing bank reconciliations and delivering financial reporting.
- Supervised payroll, electronic deposits and employee pay adjustments.
- Compiled budget documents and monitored costs to maintain control systems.
- Developed and updated cost estimates by documenting relevant information into jobs in internal database.
- Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
- Assessed budgets and balance sheets.
Medical Service Representative Trainer
Mercy Health
Lowell, AR
09.2018 - 07.2020
- Maintained standards of front desk and patient satisfaction while training
- Elevated team member performance while cultivating relationships to ensure patient satisfaction and co worker growth
- Proactively identified and solved complex problems related to employee training by evaluating operational flows and network capabilities
- Documented participant attendance, engagement and progress.
- Administered initial student assessments, evaluating Competencies (technical abilities and network understanding) and Relationship (patient engagement and satisfaction ie greetings,moral values etc) factors.
- Mentored and coached new employees by offering insight into successful task prioritization.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Patient Service Representative and Trainer
Mercy Cardiology
Fort Smith, AR
07.2017 - 09.2018
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled patient appointment and procedures with Epic.
- Checked daily doctor schedules and verified insurance.
- Accessed and updated patient information (demographics, insurance info, medications) within Epic while maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran credit card batches and balanced deposits on a daily basis.
- Answered patient questions and fielded complaints.
- Provided excellent service and attention to Patients when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Accounts Receivable Specialist II
Golden Living
Fort Smith, AR
01.2012 - 03.2015
- Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
- Coded invoices properly based upon patient services and medical records.
- Verified accuracy of information thru daily Census reports and resolved discrepancies with FBOC's before entering claims for payment.
- Maintained accounting ledgers by verifying and posting account transactions.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Billed out Hospice and Medicaid residents Nursing home stays for 8 facilities across 4 states.
Education
Associate of Applied Science - Psychology
University of Phoenix
Tempe, AZSkills
- Problem-solving abilities
- Schedule mastery
- Process optimization
- Customer relations
- High-energy attitude
- Training initiatives
- Student engagement
- Front desk operations
- Team building
- Customer service
- Process improvement
- Business operations
- Team management
- Administrative support
- Relationship development
- Insurance billing
Additional Information
References and Letters of Recommendation available upon request
Timeline
Director of Training
Coldwell Banker Harris McHaney & Faucette
09.2021 - Current
Medical Service Representative Trainer
Mercy Health
09.2018 - 07.2020
Patient Service Representative and Trainer
Mercy Cardiology
07.2017 - 09.2018
Administrative Coordinator
Precision Acoustics LLC
01.2015 - Current
Accounts Receivable Specialist II
Golden Living
01.2012 - 03.2015
Associate of Applied Science - Psychology
University of Phoenix
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