Summary
Overview
Work History
Education
Skills
Timeline
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Tara Black

Tara Black

Summary

Experienced Operations Manager and talented leader with 20 years of experience. Leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Proven track record of driving results and resilience in team development, process improvement, and increased productivity. Possessing a solid understanding of industry trends, excellent communication skills, and a keen eye for identifying areas in need of improvement. Able to implement strategic changes with precision. Known for innate ability to build strong client relationships and dedicated to delivering exceptional results.

Overview

24
24
years of professional experience

Work History

Operations Manager

ACC/Premiere Response
08.2022 - Current
  • Analyzed and reported on key performance metrics to senior management.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Operations Manager

Concentrix
08.2014 - 08.2022
  • Trained new hires, providing information, and insight into corporate policies and procedures.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Customer Service Representative

DIRECTV
05.2012 - 07.2014
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Created and maintained detailed database to develop promotional sales.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

CenturyLink
01.2010 - 03.2012
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Paraprofessional

Southeastern Behavior Healthcare
04.2008 - 01.2010
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Interacted physically and verbally with students throughout each day.

Secretary

Clayson Knitting Company
08.2001 - 03.2008
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Education

Bachelor of Science - Operations Management

Southern New Hampshire University
Hooksett, NH
08-2026

Associate of Science - Business Management

Southern New Hampshire University
Hooksett, NH
11-2024

High School Diploma -

Red Springs High School
Red Springs, NC
05-2000

Skills

  • Budgeting and forecasting
  • Project management
  • Excellent oral and written communication
  • Cost-benefit analysis
  • Business administration
  • Client service
  • Onboarding and training
  • Operations management
  • Logistics management
  • Staff management
  • Analytical skills
  • Microsoft office proficient

Timeline

Operations Manager

ACC/Premiere Response
08.2022 - Current

Operations Manager

Concentrix
08.2014 - 08.2022

Customer Service Representative

DIRECTV
05.2012 - 07.2014

Customer Service Representative

CenturyLink
01.2010 - 03.2012

Paraprofessional

Southeastern Behavior Healthcare
04.2008 - 01.2010

Secretary

Clayson Knitting Company
08.2001 - 03.2008

Bachelor of Science - Operations Management

Southern New Hampshire University

Associate of Science - Business Management

Southern New Hampshire University

High School Diploma -

Red Springs High School

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