Tara Boeck

• Make contact with referred families within five days of receiving referrals.
• Provide appropriate and comprehensive documentation of family visits and goals.
• Assess and understand potential signs and symptoms of physical abuse and neglect.
• Maintain strength based, comprehensive and goal-oriented work with families.
• Understand, expand, and network with community-based resources in Larimer County.
• Schedule and attend family meetings upon case closure.
• Knowledge of The Matthews House Community Life Center and our ongoing partnerships and programs.

· Home visits with clients (reliable transportation is needed)

• Collaborate with state, regional, and local county partners to ensure flow of referrals and maintain program guidelines.
• Engage families and ensure ongoing contact through relational skills.
• Meets formally and informally with families who present at the Community Life Center and ask for assistance or are identified by staff and volunteers.
• Conducts client assessment for The Matthews House services and provides resource knowledge as needed.
• Manages a caseload of assigned clients [15-25] who need ongoing assistance and follow up.
• Tracks services provided timely and accurately.
• Develops an individualized, goal focused plan that is focused on the family’s strengths and needs. This plan ensures that necessary transition services are provided to the families. Evaluates the goals and objectives for individualized transition plans.
• Coordinates services that are involved in the individualized plan to ensure continuity of care.
• Problem solve with family in order to overcome barriers to success and experience progress on their individualized plan.
• Accompanies clients to appointments, hearings, and other community meetings when appropriate.
• Maintains routine contact with each family.
• Works in coordination, and may serve as a liaison within The Matthews House Community Life Center and with other community resources to meet the family’s need for: financial assistance, housing, medical care, substance abuse intervention, family support, employment/training opportunities, childcare, life skills training, transportation, pro social/recreational programs, etc.
• Provides community outreach to encourage participation at the Community Life Center
• Documents all services provided for contract compliance as well as outcomes, financial and reporting purposes.
• Assures all services provided are within The Matthews House guidelines and philosophies.
• Maintains a high level of knowledge regarding transition research, funding sources, materials, and best practices.
• Takes all necessary and reasonable precautions to protect families’ information, equipment, materials, and facilities.
• Models non-discriminatory practices in all activities.
• Complies with and supports suggestions and policies set by The Matthews House leadership.

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Providing excellent customer service by promptly answering patient inquiries.
• Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
• Engaged with patients to provide critical information.
• Answered incoming calls, scheduled appointments and filed medical records.
• Followed document protocols to safeguard confidentiality of patient records.
• Responded to inquiries by directing calls to appropriate personnel.
• Resolved customer complaints using established follow-up procedures.
• Delivered support to medical staff in completion of patient paperwork.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Provided excellent customer service to patients and medical staff.
• Facilitated communication between patients and various departments and staff.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

• Greet guests, process facility passes and registrations for specific activities within the Recreator
• Organize daily records, logs, and incident report
• Responsible for processing payments, assigned funds and receipts
• Enforce all policies with guests and staff
• Maintain supplies and equipment in all facilities
• Routinely attend all staff meetings and training sessions
• Complete all tasks requested by Management or Staff Coordinators in a timely manner
• Answer phone calls, check-in participants to the facility, cancel classes
• Learned & have thorough knowledge of custom Recreation computer software
• Help Patrons apply for low income recreation pass, direct patrons to other needed resources throughout the City as needed.

• Helped patients complete necessary medical forms and documentation.
• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Understood dental terminology and insurance breakdowns.
• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.