Tara Bohny
Virginia Beach,VA
Summary
Dynamic Dispatch Manager with a proven track record at Priority Hyundai, excelling in process optimization and employee training. Enhanced service reliability and reduced overtime costs through effective scheduling and problem-solving. Skilled in managing warranty claims and prior authorizations, while fostering a culture of service excellence and efficiency.
Overview
14
14
years of professional experience
Work History
Dispatch Manager / PA Administrator
Priority Hyundai
09.2021 - 09.2024
- Assisted in coordinating dispatch operations to optimize delivery schedules.
- Oversaw the work of as many as 30 employees in this thriving business
- Adapted quickly to changing priorities and emergency situations during dispatching processes.
- Engaged in problem-solving discussions to improve service reliability and customer satisfaction.
- Reduced overtime costs by optimizing dispatcher schedules through effective workforce management.
- Streamlined administrative processes to enhance workflow efficiency.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed warranty claims processing to ensure timely resolution and customer satisfaction.
- Led initiatives to automate repetitive tasks in the warranty process, significantly reducing processing time for PA approvals.
- Implemented quality control measures for warranty claim documentation, increasing accuracy and compliance rates.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer
- Monitored factory recalls and announcements to stay on top of changes.
- Processed claim paperwork and followed up on missing information to complete processing.
- Generated, posted and attached information to claim files.
- Streamlined the warranty process for increased efficiency and faster claim resolutions.
Patient Access Representative
Children's Hospital of The King's Daughters
05.2017 - 06.2021
- Managed patient registration and insurance verification processes to ensure accuracy and efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted as many as 50 patients with check-in procedures.
Dispatch Manager
Priority Hyundai
02.2013 - 05.2017
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Streamlined communication processes for better coordination between dispatch, technicians, and service advisors .
- Created schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assign as many as 120 repair orders on a daily basis with successful completion
Office Assistant
Sentara Neurology Specialists
06.2010 - 02.2013
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to patients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Maintained organized front desk operations, enhancing visitor experience and satisfaction.
- Checked in and collected copays for as many as 110 patients daily
Education
Some College (No Degree) - General Studies
Tidewater Community College
Virginia Beach, VASkills
- Process optimization
- Service excellence
- Skilled in organizing schedules
- Proficient in typing at 65 wpm
- Strong task management
- Warranty administration
Timeline
Dispatch Manager / PA Administrator
Priority Hyundai
09.2021 - 09.2024
Patient Access Representative
Children's Hospital of The King's Daughters
05.2017 - 06.2021
Dispatch Manager
Priority Hyundai
02.2013 - 05.2017
Office Assistant
Sentara Neurology Specialists
06.2010 - 02.2013
Some College (No Degree) - General Studies
Tidewater Community College
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