Summary
Overview
Work History
Education
Skills
Timeline
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TARA BONNER

Lawrenceville,GA

Summary

Industrious and forward-thinking ICQA Quality Subject Matter Expert with a strong sense of ownership. Solid track record of aiding and collaborating with company leaders at all levels to drive successful improvement project outcomes both regionally and nationwide. Skilled in managing concurrent objectives and organizing projects with appropriate urgency. Self-motivated to work independently and effectively without constant supervision. Quick to master new skills and dedicated to promoting efficiency within the organization.

Overview

15
15
years of professional experience

Work History

Area Manager II Quality SME

Amazon Fresh
Duluth, GA
10.2019 - Current
  • Established and enforced quality standards, practices, and audits to reduce defects per million opportunities (DPMO) from 24K to 6.4K
  • Input Regional Maintenance tickets, tracking to completion
  • Supervise and guide vendors, technicians and Quality ASMs to meet tight deadlines
  • Train and mentor network leaders to drive culture change toward total quality mindset across production continuum
  • Use analytical skills to troubleshoot product issues, submit tickets and implement resolutions
  • Management of complex calendars for simultaneous improvement projects
  • Create, edit and update project Standard Operating Procedures used by leadership team
  • Compile data on quality issues and areas of opportunity; report findings with suggestions for improvement to network leaders and stakeholders
  • Create shift cadence and structure for newly created quality assurance ASM role
  • Inspect, remove and replace broken shelving, bins, etc to minimize workflow disruptions
  • Identify needed resources and align with project milestones, deliverables and prioritization for viable production planning
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Assessed, optimized and elevated operations to target current expected demands and KPIs
  • Conducted quality control inspections of work to monitor and resolve problems
  • Reviewed the work forecasts and determined productivity and utilization requirements to meet the overall building objectives daily
  • Coordinated transportation between Amazon Fulfillment Centers and logistics service providers, ensuring timely flow of goods in and out of facilities and helping meet customer order times
  • Proactively identified and lead process improvement initiatives
  • Balanced labor, ensuring operation of a balanced and efficient shift while meeting all production goals

Sales Agent

Wynn Resorts
Las Vegas, NV
11.2017 - 07.2019
  • Managed incoming sales calls from 2 hotel towers totaling 4,750 rooms, authorizing room charges, credit card transactions and assisting with billing inquiries
  • Resolved customer conflicts in a professional, polite and efficient manner, exceeding customer expectations and achieving FORBES 5 Star standards
  • Increased sales by 12% facilitating product and promotional knowledge to drive sales
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts using tact and diplomacy
  • Assisted in training of new hires on organizational procedures, policies and sales techniques

General Store Manager

Blue Ribbon Fried Chicken
Las Vegas, NV
06.2017 - 11.2017
  • Developed and managed annual budget for the store
  • Maintained records of inventory, sales, and personnel activity
  • Recruited, hired, trained, supervised, evaluated, and managed staff members
  • Identified cost-saving opportunities by evaluating existing processes and making recommendations
  • Monitored staff performance and provided feedback to ensure service standards were met
  • Ensured compliance with all safety regulations and procedures in the store
  • Conducted regular meetings with employees to discuss current operations issues
  • Met budget targets by controlling expenses and eliminating wasteful behaviors

Neuromuscular Therapist/Owner Operator

Massage by Tara
Las Vegas, NV
03.2009 - 11.2017
  • Built financial model for new business unit with $55,000 revenue
  • Delivered diagnostic services and therapy to 60+ neuromuscular patients, resulting in a 34% improvement in distress level according to patient-reported outcome surveys and increased functional abilities in 75% of patients
  • Managed personal calendar to include meetings with 4 vendors and 61 clients
  • Develop promotional programs to optimize revenue levels
  • Budgeting, inventory and retail sales
  • Planned customer appreciation events, to foster a friendly, warm and exceptional customer experience
  • Maintained organized documentation and patient files

Server

Caesars Entertainment
Las Vegas, NV
03.2014 - 06.2017
  • Provided excellent customer service to ensure satisfaction
  • Assisted in training new servers
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Delivered food orders promptly and courteously
  • Monitored dining room for cleanliness and proper set-up at all times
  • Responded efficiently to guest inquiries and complaints in a professional manner
  • Accurately recorded orders on cash register and point-of-sale system
  • Performed opening and closing duties such as setting up the dining area, restocking supplies
  • Uphold Forbes service standards ensuring all guests are treated as a VIP Total Rewards player

Server

The Cheesecake Factory
Las Vegas, NV
07.2012 - 08.2014
  • Provided exceptional service to high volume of daily customers
  • Stayed informed about daily specials, new menu items, promotions
  • Operated POS terminals to input orders, split bills and calculate totals
  • Greeted customers, answered questions and recommended specials to increase profits
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
  • Trained new employees on restaurant procedures and plating techniques
  • Work effectively as a team, at an extremely high volume, in a restaurant with yearly sales of 17-19 million dollars

Education

Associate of Arts - Business Administration And Management

Gaston College
Dallas, NC

Certification - Neuromuscular Therapy

Southeastern College
Charlotte, NC

Skills

  • Strategic Planning
  • Management, Training, Development
  • Results-oriented Time Management
  • Process improvements and Systems Implementation
  • Project Development and Lifecycle
  • Research and Project Support
  • Team Collaboration
  • Superior Verbal and Written Communication
  • Complex Problem Solving
  • Organized with Exceptional Attention to Detail
  • Strong work ethic
  • Microsoft Office
  • State Food Safety Certification
  • CPR Certified

Timeline

Area Manager II Quality SME

Amazon Fresh
10.2019 - Current

Sales Agent

Wynn Resorts
11.2017 - 07.2019

General Store Manager

Blue Ribbon Fried Chicken
06.2017 - 11.2017

Server

Caesars Entertainment
03.2014 - 06.2017

Server

The Cheesecake Factory
07.2012 - 08.2014

Neuromuscular Therapist/Owner Operator

Massage by Tara
03.2009 - 11.2017

Associate of Arts - Business Administration And Management

Gaston College

Certification - Neuromuscular Therapy

Southeastern College

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