Tara Bowden
Carrollton,TX
Summary
Experienced Property Manager known for enhancing operations and problem-solving abilities. Skilled in building strong relationships with key decision makers, customers, and team members to drive company goals. Ready to apply training and expertise to tackle new challenges. Focused customer service professional adept at lead generation, customer relationship development, and sales. Demonstrated ability to provide exceptional support to demanding customers. Passionate about improving performance, expanding knowledge, and exceeding expectations. Committed to delivering top-notch customer service while maintaining professionalism. Proven track record of increasing productivity and customer satisfaction through exceptional phone skills and communication talents. Knowledgeable Workforce Analyst adept at gathering, reviewing, and modeling information to proactively adjust schedules and strategies. Highly organized with excellent critical thinking, problem-solving, and planning abilities.
Overview
6
6
years of professional experience
Work History
HUD Property Manager
Capstone Management
06.2024 - Current
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Workforce Management Analyst
NTTA
10.2022 - 06.2023
- Optimized workforce scheduling by analyzing historical data and identifying trends.
- Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
- Identified inefficiencies in current scheduling processes, implementing changes that resulted in improved resource utilization.
- Assisted human resources department with recruitment efforts, ensuring optimal staffing levels were maintained at all times.
- Managed time-off requests and shift swaps efficiently, maintaining a fair and balanced schedule for all employees involved.
- Enhanced productivity with streamlined processes for staff allocation and workload management.
- Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions.
Customer Service Representative
Optum
05.2022 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Molina Healthcare
07.2021 - 01.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Billing Customer Service Representative
Spectrum cable
10.2018 - 05.2020
- Reviewed and solved account and billing discrepancies
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Top performer award
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Provided comprehensive training to new hires on company policies and billing procedures, ensuring seamless integration into the team.
- Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
Education
High School Diploma -
Roosevelt High School
06.2000
Skills
- Billing
- Cash handling
- Cooking
- Customer service
- Invoicing
- Transportation
- Multi-line phone talent
- Account management
- Medical terminology knowledge
- Order fulfillment
- Workforce Planning
- Performance Metrics
- Critical Thinking
- Resource Allocation
- Time Management
- Strategic Planning
- Debt control
- Lease administration
- Tenant relations
- Work order monitoring
- Fair housing compliance
- Fair housing mandates
Timeline
HUD Property Manager
Capstone Management
06.2024 - Current
Workforce Management Analyst
NTTA
10.2022 - 06.2023
Customer Service Representative
Optum
05.2022 - 08.2022
Customer Service Representative
Molina Healthcare
07.2021 - 01.2022
Billing Customer Service Representative
Spectrum cable
10.2018 - 05.2020
High School Diploma -
Roosevelt High School
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