Tara Brooks
Anniston,AL
Summary
Highly knowledgeable and versatile Network Analyst, specializing in the telecommunications industry. Strong background in technical support, data migration grooms for cost savings, hardware maintenance, and software loading. Well versed in circuit design, multiple types of routers and router configurations, service activations for data and voice. Monitoring, troubleshooting and repair of network operations to detect incidents and implement resolutions. Relies on years of experience and extensive knowledge to achieve successful outcomes across the board.
Overview
17
17
years of professional experience
Work History
Manufacturing Production Associate
Eastaboga Tackle
Eastaboga, AL
12.2022 - Current
- Manufacturing of various parts using CNC machines and other manufacturing machines.
- Assembles products according to changing daily work orders and specific customer needs.
Network Analyst II, NOC
Windstream Holdings Inc.
Remote
12.2021 - 12.2022
- Provided hardware, software, trunking, SS7, up routing fault management, and technical support for VoIP network.
- Support included network alarm surveillance, hardware maintenance, software loading and support, logical security administration, technical support and change management control.
- Mitigated and prevented voice service outages or minimized the impact to customers of ongoing outages.
- Responded to all alarms in the VoIP assigned devices, signaling interfaces, billing systems, voicemail systems, and third party (proprietary TR08, GR303, or MGC remotes).
- Worked with Field Operations to complete software updates, hardware upgrades, reconfiguration and other non-emergency maintenance functions during maintenance windows.
Manufacturing Production Associate
Eastaboga Tackle
Eastaboga, AL
02.2020 - 12.2021
- Manufacturing of various parts using CNC machines and other manufacturing machines.
- Assembles products according to changing daily work orders and specific customer needs.
Technical Specialist II, Service Install Tech II
Windstream Holdings Inc, EarthLink, And Deltacom
Remote And Anniston, AL
11.2007 - 02.2020
- Completed troubleshooting, diagnostics, and upgrading firmware on company owned equipment. Performed migrations and service activation for data on multiple projects.
- Coordinated and assisted in scheduling and performing circuit installs for data, voice, T1’s, Gig E circuits, LTE, DSL.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
Education
Business Management
Jacksonville State University
Jacksonville, ALAssociate Of Arts Degree - General Studies With Emphasis in MIS
Ambassador University
Big Sandy, TXAdvanced Diploma - General
Weaver High School
Weaver, ALSkills
- Excellent Attention to Detail
- Strong Analytical Abilities
- Skilled Multitasker in a highly expeditious environment
- Ticketing systems including Remedy, Netcool, Metasolv, Metaswitch, TBS, Adtran GR4303, 2820 Muxes, Alcatel, Tellabs, Ciena, SONET, MPLS, Genband, Adtran, Cisco, Gig E activation, T1 activation, React/Hekimian, Nortel DMS’s, Lucent 5ESS switch, Lucent DMX, Outlook, PowerPoint, Word, Excel, Sharepoint, Windows
- Telecommunications Engineering including data and voice, circuit builds, circuit design, routing protocols, translations, T1’s, Metro Ethernet’s
- Experience with MPLS, BGP, SD-WAN, VOIP, voice services, cellular LTE, upgrading firmware, reconfiguring router’s including Cisco’s and Adtrans
- Project Management
- LAN and WAN Expertise
- Technical Solutions Development
- VoIP Knowledge
- Network Operations
- Cloud Computing
- Remote Access Support
- Network Monitoring
- Network Troubleshooting
Timeline
Manufacturing Production Associate
Eastaboga Tackle
12.2022 - Current
Network Analyst II, NOC
Windstream Holdings Inc.
12.2021 - 12.2022
Manufacturing Production Associate
Eastaboga Tackle
02.2020 - 12.2021
Technical Specialist II, Service Install Tech II
Windstream Holdings Inc, EarthLink, And Deltacom
11.2007 - 02.2020
Business Management
Jacksonville State University
Associate Of Arts Degree - General Studies With Emphasis in MIS
Ambassador University
Advanced Diploma - General
Weaver High School