Tara Brown
Brookhaven,GA
Summary
Strategic career development leader. Goal setter, for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their expectations and delegated tasks. Monitoring of employee productivity and providing constructive feedback and coaching Effective problem solver; proficient in recognizing operational components Enhancement/recertification; success in evaluating options and implementing results-oriented solutions. Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals.
Overview
26
26
years of professional experience
Work History
Department Store Sales Manager
Chernin Shoe Outlet Stores
Chicago, IL
02.2004 - 06.2007
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Participated in cross-functional team-building activities.
- Directed and supervised team of Number engaged in Type and Type development.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Tracked receipts, employee hours and inventory movements.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
Sales and Accounts Senior Manager
Opportunity Financiql
04.2017 - Current
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Anticipated clients' needs by staying in touch on regular basis.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Created proposals for new and repeat customer business transactions.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Built client relationships by acting as liaison between customer service and sales teams.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Trained peers and management team on internal system supports and implementation plans.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Obtained and evaluated credit information about prospective customers.
- Analyzed and reported on Timeframe customer activity, business trends and areas of concern.
- Exceeded team sales goals by Number% in Timeframe, generating $Amount in revenue.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Handled highest volume account in Type territory, generating more than $Amount in revenue in Timeframe.
- Forecasted sales of $Amount and set successful policies to achieve sales objectives and related metrics within timeframe.
- Consistently exceeded monthly sales quotas by more than Number% by pursuing leads and expanding prospect list.
- Effectively led seasoned team of partner managers and account coordinators.
Senior Sales Lead
General Motors
05.1997 - 09.2003
- 467-2534
- Email tarajohnson9572@yahoo.com
- Address Brookhaven, Ga 30319
- Drive business through excellent customer service at every step of the lending process
- Service all pending loan applications to help convert into customers
- Utilize proven sales methods to promote our unique services
- Review client's financial documents and research financial history
- Collaborate with Underwriters to process loan applications in an expedited fashion
- Build relationships via the phone and electronic communication (email/text)
- Maintain high volume of customer escalations daily
- Quality assurance call monitoring, daily performance and Production reporting
- For Past Due Department with first 6 months of employment
- Helped to coach team to meet Team Roll Rate consecutively for 3 months
- Calibrated with Leadership Team Department to achieve 60% of team meeting PSD monthly goal for November
- Customer Service Sales employee of the month February, March and April of 2012
- Salesperson of the year 2001 for Webb Chevrolet
- Certified the year of 2000
- Processed all past due payments via debit card or electronic check
- Developed highly empathetic client relationship and earned a reputation for exceeding service standard goals
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Exceeded goals for new accounts in single sales cycle.
- Documented customer interactions using SalesForce to capture data in processing system.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Leasing Agent Assistant
Banner Personnel Services
06.2010 - 09.2013
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Escalated major issues to property manager for immediate remediation.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
ASSISTANT STORE MANAGER
PLS Loan Store
03.2008 - 04.2010
- Updated all customers information into the company's database
- Completed daily follow up calls to all future customers to develop future business relationships for potential clients
- Trained all new hire staff on the Application process of all new customers
- Promptly responded to all internet customers via CHAT
- Maintained a competitive monthly sales and productivity quota
- Maintained a very flexible schedule to adhere to all department needs
- Utilized available resources and knowledge to orchestrate solutions that increased market share and profitability.
- Established payment plans with customers, strictly following payment criteria policies and procedures.
- Used knowledge of customer needs to form account strategies, promoting long-term value.
- Served as primary point of contact for assigned clients to resolve issues or complaints and provide updates on new products or services
- Developed and built multifunctional customer partnerships, identifying key decision-makers and establishing long-term relationships
- Improved and streamlined service to existing clients by maintaining positive, helpful approach.
- Created and distributed bills and invoices, recording transactions relating to client purchases.
- Assisted with training new employees on billing procedures, account management processes, and best practices.
- Responded promptly to customer inquiries regarding their accounts.
- Lead and educated team on developing a great customer service relationship with all customers
- Completed Outside Marketing weekly for potential customers
- Greeted all customers entering the store
- Politely assisted customers in person and via telephone which elevated the customers experience in result generated a high percentage of growth with in the store
- Conducted weekly team meetings with the staff, to discuss weekly productivity numbers, new customer gained, retained customers, paid accounts, bad debt etc
- Handled daily heavy flow of paperwork, heavy inbound calls, daily bank deposits
- Maintained Cleanliness and presentation of the store daily
- Dedicated myself to improving the impact that the CSR'S have on the customers by training the team to know and understand the product that PLS offers, explaining the product to all customers, which improved loans
- Coordinated with manager to set specific and actionable goals based on established KPIs.
- Coached employees on customer service and selling techniques.
- Assisted with training staff on all internal operational functions.
- Assisted in recruiting process, hiring and retaining top talent.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
- Utilized data to identify sales opportunities and maximize profits.
- Updated records related to sales, customer feedback, and inventory.
- Provided performance feedback and coaching to employees.
- Held employees accountable and corrected issues to achieve high standards.
- Helped set team performance standards to reach company objectives.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Leasing Agent Course Completion - Leasing Agent
Chicago Realestate A School
Chicago, IL02.2021
Diploma - Business Communications
Wendell High School
Chicago, IL06.1993
Skills
- Guest Satisfaction
- Capital Building Projects
- Team Meetings
- Complaint Resolution
- Leadership
- Invoice Verification
- Continuous Improvement Process
- Employee Evaluation
- Workload Delegation
- Process Improvement Initiatives
- Team Member Motivation
- Task Monitoring
- Job Assignments
- Team Monitoring
- Collaborative Environments
- Upselling Techniques
- Valid Driver's License
- Troubleshoot Service Issues
- Company Valuations
- Quality Control
- Team-Building Exercises
- Telephone Etiquette
- Property Service Contract Administration
- Lead Conversion
- Client Needs Assessment
- Tenant Eligibility Determination
- Administrative Oversight
- Collect Payments
- Community Association Support
- Application Verification
- Account Management
- File Management
- Property Showing
- Property Amenities
- Prospecting Assistance
- Unit Maintenance
- Issue Escalation
- Coordinate Documents
- Security Deposit Refunds
- Financial Transactions
- Move-In Coordination
- Local and State Laws
- Rental Pricing Strategies
- Regulatory Auditing
- Property Inspection
- Rent Collection
- Inspect Buildings
- Office Management
- Resident Retention Programs
- Lease Writing
- Telephone Inquiry Management
- Collections Procedures
- Background Checks
- Business Strategies
- Sales and Marketing Aptitude
- Customer Loyalty
- Screening Processes
- Event Planning
- Community Engagement
- Serve Customers
- Tenant Relations
- Microsoft Office
- Team Collaboration
- Application Processing
- Leasing and Sales
Timeline
Sales and Accounts Senior Manager
Opportunity Financiql
04.2017 - Current
Leasing Agent Assistant
Banner Personnel Services
06.2010 - 09.2013
ASSISTANT STORE MANAGER
PLS Loan Store
03.2008 - 04.2010
Department Store Sales Manager
Chernin Shoe Outlet Stores
02.2004 - 06.2007
Senior Sales Lead
General Motors
05.1997 - 09.2003
Leasing Agent Course Completion - Leasing Agent
Chicago Realestate A School
Diploma - Business Communications
Wendell High School
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