Summary
Overview
Work History
Education
Skills
Timeline
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Tara Brunson

Newport News,VA

Summary

Dynamic customer service professional with a proven track record at Conduent HR Services, excelling in customer engagement and complaint handling. Recognized for enhancing customer satisfaction and retention through effective problem-solving and relationship management. Adept at leading teams and fostering a collaborative environment to achieve high-quality service outcomes.

Overview

21
21
years of professional experience

Work History

Remote Customer Service Executive

Conduent HR Services
08.2020 - 09.2025
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Parking Attendant

City of Norfolk
06.2015 - 07.2020
  • Answered general questions about parking fees, facilities, and directions.
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
  • Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
  • Supported special events by coordinating temporary parking accommodations and directing traffic as needed.
  • Reduced customer wait times by quickly processing payments and managing traffic flow.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.

Customer Service Representative Team Lead

Old Navy
10.2004 - 09.2015
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Education

High School Diploma -

John Jay High School
Brooklyn, NY
06-1996

Skills

  • Customer engagement
  • Customer relationship management
  • Microsoft office
  • Complaint handling
  • Problem-solving abilities

Timeline

Remote Customer Service Executive

Conduent HR Services
08.2020 - 09.2025

Parking Attendant

City of Norfolk
06.2015 - 07.2020

Customer Service Representative Team Lead

Old Navy
10.2004 - 09.2015

High School Diploma -

John Jay High School

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