Tara Buckles
Connersville,IN
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
18
18
years of professional experience
Work History
Office Assistant /Showroom Sales Assistant
Davis Cabinet and Design, LLC.
07.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, preparing estimates, and applying payments to ensure accuracy.
- Listened to customer needs and desires to identify and recommend optimal products.
- Asked open-ended questions to ascertain what types of products or services customer required.
- Greeted customers and prospects upon showroom entry.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Maintained showroom samples and catalog libraries for customer viewing.
- Improved overall showroom aesthetics through regular cleaning, maintenance, and updating of visual displays.
- Developed relationships with clients and increased repeat business through attentive service and follow-up communication.
- Coordinated and scheduled meetings and appointments.
Intake Clerk
ICAP
12.2021 - 05.2022
- Managed high volumes of daily intake requests efficiently without compromising quality or accuracy in data entry tasks.
- Upheld strict confidentiality standards while handling sensitive client information, safeguarding personal data privacy.
- Ensured proper follow-up on pending cases by diligently monitoring case status updates and communicating relevant changes to appropriate parties.
- Enhanced customer satisfaction with prompt and accurate data entry, ensuring timely processing of crucial documents.
- Maintained an up-to-date knowledge of department-specific policies and procedures to provide accurate guidance to clients during the intake process.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Assisted clients in completing necessary forms, providing clear explanations of required documentation and procedures.
- Delivered exceptional customer service during intake appointments, addressing concerns professionally while building rapport with clients.
- Supported administrative staff with various tasks such as filing, copying, faxing, and mail distribution as needed.
- Facilitated seamless communication between departments by effectively managing correspondence, phone calls, and email inquiries.
Office Professional
Centerstone
10.2020 - 05.2021
- Collaborated closely with other team members to ensure efficient workflow across various functions within the office setting.
- Improved customer satisfaction by resolving client inquiries quickly and accurately while maintaining a professional demeanor.
- Handled sensitive information with discretion while maintaining strict confidentiality standards when working with personnel files or other private documents.
- Enhanced office efficiency by streamlining filing systems and implementing digital document management solutions.
- Implemented effective time management strategies to prioritize tasks effectively and meet deadlines consistently in a fast-paced work environment.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
Eligibility Assistant
Division of Family Resources
10.2019 - 07.2020
- Maintained detailed records of client interactions, inputting accurate data into case management software systems for future reference.
- Provided excellent customer service to a diverse client base, addressing concerns and answering inquiries with professionalism and empathy.
- Ensured compliance with federal and state regulations by staying up-to-date on policy changes and implementing new procedures accordingly.
- Contributed to team goals by consistently meeting or exceeding performance metrics related to processing times, error rates, and customer satisfaction scores.
- Reduced processing errors by maintaining thorough knowledge of program eligibility requirements and diligently double-checking all application materials.
- Helped clients navigate through difficult circumstances by connecting them with appropriate community resources and services when applicable.
- Increased client satisfaction by promptly responding to phone calls, emails, and in-person inquiries regarding application status or other concerns.
- Assisted clients with accurate eligibility form, application and document completion.
- Assisted clients with completion of applications and paperwork.
Business Office Assistant
The Leland Legacy
05.2018 - 09.2019
- Maintained up-to-date employee records in compliance with legal requirements, ensuring accuracy and accessibility for authorized personnel.
- Optimized document management by digitizing paper files and maintaining updated digital records in a secure database.
- Maintained inventory levels of office supplies to prevent shortages that could disrupt daily operations.
- Assisted human resources department in administering benefits packages for employees while maintaining confidentiality of sensitive information.
- Expedited the onboarding process for new employees with thorough orientation sessions covering policies and procedures.
- Maintained high level of confidentiality and integrity when handling sensitive employee documents.
- Improved employee satisfaction by facilitating smoother onboarding process for new hires.
- Contributed to significant reduction in overdue accounts by supporting accounts receivable process.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Assisted in representative payee banking.
- Maintained and prepared bank deposits daily.
Sales /Office Administrative Assistant
Logan Wholesale Trading
02.2016 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Billing Clerk
Ohio Valley Gas Corporation
12.2006 - 02.2016
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Managed invoicing and payment processing operations.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Assisting customers with various services,
- Collaborated with sales team to ensure billing accuracy and customer satisfaction.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
Education
Bachelor of Science - Business Administration
Indiana University East
Richmond05-2025
Associate of Science - Business Management
Post University
Waterbury, CT05-2020
Skills
- Cash Handling
- Customer service excellence
- Sales Experience
- Record-keeping
- Time management abilities
- Multitasking Abilities
- Resourceful
- Complaint resolution
- Follow-up skills
Timeline
Office Assistant /Showroom Sales Assistant
Davis Cabinet and Design, LLC.
07.2024 - Current
Intake Clerk
ICAP
12.2021 - 05.2022
Office Professional
Centerstone
10.2020 - 05.2021
Eligibility Assistant
Division of Family Resources
10.2019 - 07.2020
Business Office Assistant
The Leland Legacy
05.2018 - 09.2019
Sales /Office Administrative Assistant
Logan Wholesale Trading
02.2016 - 05.2018
Billing Clerk
Ohio Valley Gas Corporation
12.2006 - 02.2016
Bachelor of Science - Business Administration
Indiana University East
Associate of Science - Business Management
Post University
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