Forward-thinking team leader skilled at operating efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
CVS Pharmacy
VIRGINIA BEACH, United States
02.2015 - 09.2021
Established positive and effective communication among staff.
Identified and resolved issues throughout workplace.
Assist employees and maintain excellent customer service.
Observed each employee's individual strengths and help to improve areas of weakness.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Promoted positive customer experience through day-to-day supervision and management.
Delegated daily tasks to employees.
Upheld great standards of leadership for employees, consistently leading by example.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Took in trucks and stock merchandise to shelves.
Managed inventory
Babysitter
At Home
VIRGINIA BEACH, United States
12.2013 - 02.2015
Communicated positively with child.
Played games, worked on puzzles and read books to child.
Organized and cleaned home after activities.
Prepared healthy, age-appropriate snacks and meals.
Monitored child's play activities to verify safety.
Engaged with child on individual basis to build positive relationships.
Crew Trainer
Mcdonalds
Virginia Beach, VA
11.2009 - 09.2013
Taught new team members correct procedures for all areas of operations.
Trained other employees in customer service, food safety and performance requirements.
Set positive example for team members by providing high-quality, efficient service.
Greeted customers with smile and provided friendly service to professionally handle every need.
Maintained current knowledge of all team position requirements.