Tara Carter
Richmond,VA
Summary
Results-driven Manager experienced in FedEx Route Optimization system. Delivered operational efficiencies through effective leadership and management initiatives. Focused on enhancing team performance and driving strategic objectives.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Business Operations Manager
FedEx
Colonial Heights, Virginia
07.2024 - 10.2026
- Monitored FedEx tracking systems, resolving shipment delays and service exceptions.
- Trained FedEx team members on safety rules, scan procedures, and service standards.
- Reviewed delivery routes, adjusting schedules to support timely FedEx package movement.
- Managed FedEx customer issues, handling claims, escalations, and service recovery.
- Partnered with FedEx supervisors and carriers to improve operational communication.
- Assured staff met performance standards to enhance productivity.
Manager
FedEx
Colonial Heights, Virginia
05.2020 - 11.2024
- Led FedEx shipping operations, coordinating package flow, staffing, and daily dispatch.
- Monitored FedEx tracking systems, resolving shipment delays and service exceptions.
- Trained FedEx team members on safety rules, scan procedures, and service standards.
- Reviewed delivery routes, adjusting schedules to support timely FedEx package movement.
- Managed FedEx customer issues, handling claims, escalations, and service recovery.
- Enforced FedEx compliance requirements, including workplace safety and shipment accuracy.
Delivery Driver /Dispatcher
Bear Down Logistics
Richmond, VA
04.2015 - 12.2019
- Delivered Bear Down Logistics packages to homes and businesses across assigned routes.
- Inspected vehicle safety, fuel, and fluid levels before each delivery shift.
- Planned efficient routes using dispatch instructions and daily stop lists.
- Loaded and secured parcels for safe transport and organized drop order.
Patient Care Assistant
Care Advantage, Inc.
Richmond, VA
06.2011 - 12.2014
- Assisted clients with bathing, dressing, and daily personal hygiene in home care settings.
- Supported mobility, transfers, and safe ambulation using approved lift techniques.
- Prepared meals and followed client diet instructions and food safety standards.
- Maintained clean living spaces, laundry, and personal care supplies for clients.
Housekeeping
Sheraton Hotel
Richmond, Virginia
07.2009 - 01.2011
- Inspected rooms for cleanliness, damage, and missing items before guest arrival.
- Cleaned guest rooms using hotel sanitation standards and safety procedures.
- Replenished linens, toiletries, and cleaning supplies in assigned rooms.
- Maintained common areas, hallways, and restrooms to hospitality expectations.
Education
Armstrong High School
Richmond, Virginia Skills
- Logistics management
- Dispatch management
- Route planning
- Team leadership
- Effective communication
Certification
- Personal Care Aide
- Dominion Professional Institute
Timeline
Business Operations Manager
FedEx
07.2024 - 10.2026
Manager
FedEx
05.2020 - 11.2024
Delivery Driver /Dispatcher
Bear Down Logistics
04.2015 - 12.2019
Patient Care Assistant
Care Advantage, Inc.
06.2011 - 12.2014
Housekeeping
Sheraton Hotel
07.2009 - 01.2011
Armstrong High School