Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Cartwright

Azle,TX

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization.

Overview

13
13
years of professional experience

Work History

Contingency Support Specialist

MultiPlan
09.2023 - Current
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified discrepancies between source documents and entered data.
  • Utilized specialized software applications related to the job role.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Maintained database by entering new and updated customer and account information.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Located information contained in files to meet requests by supervisors and other departments.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Verified accuracy and completeness of data entry into the database system.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Customer Service Consultant

Progressive
Azle, TX
07.2023 - Current
  • Participated in continuing education courses related to auto insurance products.
  • Served as a resource for colleagues who were unfamiliar with certain aspects of auto insurance products.
  • Performed regular audits of customer accounts to ensure accuracy of information.
  • Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
  • Adhered to all company guidelines relating to ethical standards when working with customers.
  • Assessed customer needs and provided appropriate insurance solutions.
  • Advised customers on best practices for filing claims and resolving disputes.
  • Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
  • Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
  • Followed up regularly with customers regarding their policies or any outstanding issues they may have had.
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
  • Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
  • Identified potential opportunities for improvement within the organization's processes.
  • Performed troubleshooting steps to identify root cause of technical problems.
  • Developed relationships with customers to ensure repeat business opportunities.
  • Greeted customers and answered inquiries promptly and professionally.

Health Concierge

Aetna
Azle, TX
10.2021 - 05.2023
  • Managed over health plan-related calls in fast-paced call center environment.
  • Stayed up to date on latest plans, products and services for different types of customers.
  • Researched and corrected customer issues in areas such as plan benefits, coverage eligibility and claims processes.
  • Answered questions on diverse topics, including authorization procedures, copay requirements and premiums.
  • Supported members through navigation of enrollment process to facilitate optimal decisions.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Stayed current on community-based resources and services useful to patients.

Server/Trainer

Applebees
Saginaw, TX
07.2013 - 05.2016
  • Prepare or maintain inventory or production records
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
  • Clean service or seating areas
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
  • Prepare or serve menu items, such as sandwiches or salads
  • Provide customers with product details, such as coffee blend or preparation descriptions
  • Receive and process customer payments
  • Set up or restock product displays
  • Slice fruits, vegetables, desserts, or meats for use in food service
  • Take customer orders and convey them to other employees for preparation
  • Take out garbage
  • Wrap, label, or date food items for sale
  • Clean or sanitize work areas, utensils, or equipment
  • Demonstrate the use of retail equipment, such as espresso machines
  • Describe menu items to customers or suggest products that might appeal to them
  • Order, receive, or stock supplies or retail products
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
  • Balance receipts and payments in cash registers.

Retail Merchandiser

News America Corp
Dallas, TX
02.2011 - 06.2013
  • Use computers to produce signage.
  • Communicated and coordinated execution of planograms with store management.
  • Used company provided mobile technology to perform basic job functions.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Increased store sales by cross-selling complementary items.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns.

Education

High School Diploma -

Fossil Ridge High School
05.2003

Associate of Science - Business

Collin College

Skills

  • IT Troubleshooting
  • Microsoft Office Programs
  • Attend training sessions or corporate planning meetings to obtain new ideas for product launches
  • Prepare reports concerning facility activities, employees' time records
  • Administrative and Office Support
  • Documenting and Recording Information
  • Patient Confidentiality and Data Security
  • Providing Information and Resources
  • Helpful and Service-Oriented
  • Patient Needs Assessment and Referral
  • Caring and Empathetic
  • Knowledge of Community Services and Programs
  • Organized and Detail-Oriented
  • Communicating to Patients and Families
  • Gathering Information from Patients
  • Calm and Effective Under Pressure
  • Building Rapport and Credibility
  • Database Search and Data Entry Skills
  • Inbound Call Management

Timeline

Contingency Support Specialist

MultiPlan
09.2023 - Current

Customer Service Consultant

Progressive
07.2023 - Current

Health Concierge

Aetna
10.2021 - 05.2023

Server/Trainer

Applebees
07.2013 - 05.2016

Retail Merchandiser

News America Corp
02.2011 - 06.2013

High School Diploma -

Fossil Ridge High School

Associate of Science - Business

Collin College

Similar Profiles

CREATE PROFILE
Tara Cartwright