Tara Chavez
Summary
Executive Operational Director with extensive experience in driving operational success through strategic planning and performance management. Proven expertise in financial management and process improvement, leading teams to achieve high levels of operational excellence and patient satisfaction. Recognized for implementing innovative solutions that foster growth and enhance organizational culture. Achievements include revitalizing underperforming departments and executing strategies for sustainable success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Executive Director Navigation Center/Transfer Center
MEMORIALCARE HEALTH SYSTEM
Fountain Valley
07.2019 - Current
- Established Call Center Department for entire Health System, managing growth from 330,000 to 1,400,000 calls over six years.
- Developed senior operational management team, implementing clear performance measures to enhance efficiency.
- Introduced advanced tools and technologies to optimize service delivery for patients, families, providers, and agents.
- Leveraged customer insights and root cause analytics to identify areas for improvement.
- Ensured full compliance with regulatory and legal requirements while identifying potential risks.
- Oversaw integration of call solutions across system-wide operations.
- Directed strategic planning initiatives at department level to align with organizational goals.
- Analyze workflows related to care redesign, work with transport teams to recommend improvements, and project-manage interventions to successful completion.
- Demonstrate strategic vision, and the ability to influence and encourage, to effectively shape and communicate change across functional, geographic, and departmental boundaries.
- Responsible for providing a high level of decision-making to ensure the operational effectiveness of the MemorialCare Patient Access Center as it grows in sophistication and services for which it provides pre-hospital services.
- Serves as an escalation point for operational directors.
- Responsible for managing staff and ensuring the implementation of team goals and department initiatives.
- Collaborates in a team environment to produce positive outcomes; demonstrates the ability to influence, delegate, direct, and collaborate with all levels.
Practice Manager II
MEMORIALCARE HEALTH SYSTEM
Fountain Valley
08.2016 - 07.2019
- Managed daily operations of multiple healthcare practices within the health system.
- Coordinated staff schedules to ensure optimal coverage and patient care.
- Developed and implemented practice policies to enhance operational efficiency.
- Monitored compliance with healthcare regulations and internal standards.
- Collaborated with physicians to streamline workflows and enhance communication.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
Director of Operations
CAREFREE HOME CARE
Orange
01.2014 - 08.2016
- Oversaw daily business operations, including office staff management, P & L oversight, and case management.
- Served as Case Manager for over 30 clients, fostering relationships with families and employees to address needs.
- Established marketing strategies to enhance business relationships and build a robust referral base.
- Hired, trained, and supervised 45 Home Health Aides, ensuring compliance with state regulations and client satisfaction.
National Regional Manager
BOSTON MEDICAL GROUP
Laguna Hills
01.2013 - 01.2014
- Oversaw operations of 10 medical offices across seven states, achieving 28% sales growth within six months.
- Enhanced business systems to improve efficiency and consistency.
- Conducted hands-on training for all team members on policies and procedures.
- Trained and developed employees, collaborating closely with physicians to strengthen teams.
- Implemented procedures establishing a check and balance system to enhance operational continuity.
- Incorporated clinical physicians into decision-making processes, fostering supportive teams.
- Increased profitability and elevated team morale through collaborative initiatives.
Executive Regional Director
LINDORA MEDICAL, INC.
Costa Mesa
01.2003 - 06.2011
- Supervised sales, marketing, and operations for Southern California medical weight loss clinics.
- Trained physicians on operational processes, integrating them into clinic teams to achieve goals.
- Collaborated with corporate leaders to enhance IT technology, marketing strategies, and operational systems.
- Developed and implemented clinic operational and sales procedures to optimize performance.
- Managed revenue responsibilities exceeding 12 million dollars.
- Achieved consistent sales growth of over 30 percent annually.
- Recognized as Region of the Year for 2004, 2005, and 2006.
- Hired and trained high-performing sales and management teams across Southern California.
Franchisee Business Consultant/Operations and Sales Trainer
JENNY CRAIG INTERNATIONAL
Carlsbad
10.1991 - 01.2002
- Directed franchise service initiatives to enhance operational efficiency.
- Managed call center operations, focusing on training and performance improvement.
- Developed and executed training programs for call center staff to improve customer service skills.
- Oversaw franchise development projects to ensure compliance with corporate standards.
Skills
- Financial management and analysis
- Budgeting and forecasting
- Relationship management
- Corporate governance
- Business development
- Project management
- IT solutions implementation
- Strategic planning
- Performance optimization
- Process improvement
- Operational planning
Certification
- Certified Lean Leader
Languages
Spanish
Native/ Bilingual
Timeline
Executive Director Navigation Center/Transfer Center
MEMORIALCARE HEALTH SYSTEM
07.2019 - Current
Practice Manager II
MEMORIALCARE HEALTH SYSTEM
08.2016 - 07.2019
Director of Operations
CAREFREE HOME CARE
01.2014 - 08.2016
National Regional Manager
BOSTON MEDICAL GROUP
01.2013 - 01.2014
Executive Regional Director
LINDORA MEDICAL, INC.
01.2003 - 06.2011
Franchisee Business Consultant/Operations and Sales Trainer
JENNY CRAIG INTERNATIONAL
10.1991 - 01.2002
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