Tara Childers
Clayton,NC
Summary
Dynamic professional with a proven track record at MED-EL Corporation, excelling in customer relationship management and database management. Leveraged excellent communication skills and a customer service-oriented approach to enhance client satisfaction and streamline operations. Adept at navigating high-pressure situations with a pleasant demeanor, significantly improving customer engagement and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Account Representative
MED-EL Corporation
07.2017 - Current
- Serve as the primary contact for customers including patients/family members, medical providers (hospitals, implant centers, research centers) and professional (surgeons, audiologists, educators) contacts regarding product needs
- Assist with the development and maintenance of customer relationships
- Strategize with customers by listening, interpreting their needs, and advising on solutions
- Maintain current contact information in MED-EL database as required for business and regulatory purposes
- Manage customer account needs in a timely and conscientious manner, with the ability to know and follow policy/guidance but also exercise some degree of judgment in meeting customer needs
- Provide routine troubleshooting assistance for MED-EL medical products
- Document customer interactions in CRM and Navision systems
- Provided on-call support for evenings and weekends
Pharmaceutical Buyers Assistant
Mutual Drug
11.2022 - 10.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Completed daily logs for management review.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
Administrative Assistant/Showroom Manager
Granite Transformation
01.2014 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Increased showroom sales by implementing effective visual merchandising strategies and product displays.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Education
Associate of Arts - Medical Office Administration
Wake Technical Community College
Raleigh, NC05.2018
Associate of Arts - Office Administration
Wake Technical Community College
Raleigh, NC05.2017
Skills
- Professional phone etiquette
- Accurate and detailed
- Excellent communication skills
- Works well under pressure
- Database management
- Pleasant demeanor
- Customer service-oriented
- Microsoft Dynamics CRM Software
- Excellent people skills and the ability to deal with difficult customers and stressful situations
Additional Information
References
Erica White, Customer Account Supervisor, MED-EL Corporation
919.438.9514
Erica.White@medel.com
Eric Reckeweg, Owner, Granite Transformations
919.609.9101
egreckeweg@gmail.com
Brandi Johnson, Operations and Development Manager, MED-EL Corporation
919.616.1946
Brandi.Allman@medel.com
Miranda Beitia, Customer Service Representative, Mutual Drug
919.987.5882
Miranda.katie45@gmail.com
Timeline
Pharmaceutical Buyers Assistant
Mutual Drug
11.2022 - 10.2023
Customer Account Representative
MED-EL Corporation
07.2017 - Current
Administrative Assistant/Showroom Manager
Granite Transformation
01.2014 - 10.2016
Associate of Arts - Medical Office Administration
Wake Technical Community College
Associate of Arts - Office Administration
Wake Technical Community College
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