Tara Clark
South Easton,Massachusetts
Summary
Resourceful Office Manager with more than 12 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Meter Service Representative
National Grid Usa Service Company
Brockton, Massachusetts
04.2024 - 11.2024
- Worked closely with Supervisors and Salesforce to complete daily assigned jobs
- Speak with customers directly regarding collections of their account
- Performed proper safety tasks at the meter including disconnection of service
- Attended all safety meetings and training courses required for the position
- Drove the AMR car on daily assigned routes for meter reading
- Manual meter reading with Itron on assigned daily routes
Travel Agent
Cruise Travel Outlet
Salem, NH
01.2012 - 09.2024
- Created travel itineraries and made adjustments to meet client specifications.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Researched hotels and airfare options to best meet client needs and expectations.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Participated in travel seminars and remained up-to-date on market trends.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Explained benefits of purchasing travel insurance with clients.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
Bartender
Knights of Columbus
Easton, MA
06.2017 - 04.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
Office Manager
TNT Driving School
Bridgewater, MA
02.2022 - 10.2023
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coded and entered daily invoices with in-house accounting software.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Managed schedules of team of 5 personnel to keep shifts properly staffed.
- Entered information into system to update status reports.
Accounts Receivable Specialist
Clair Collision Center
West Roxbury, MA
10.2001 - 05.2005
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Generated, mailed and monitored invoices.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Processed new customer forms to set up accounts in system.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Education
High School Diploma -
Dedham High School
Dedham, MA05.1991
Some College (No Degree) - Business Administration
Massachusetts Bay Community College
Wellesley Hills, MASkills
- Verbal and Written Communication
- Scheduling and Coordinating
- Administration and Reporting
- Data Entry
- Accounts Payable and Receivable
- Invoicing and Billing
- Scheduling and Calendar Management
- Customer Relations
- Excel, Outlook, Word
- Typing 50 WPM
- Collections
- Sales
- AMR
- WIRES DOWN
- DESCALATION
- METER SERVICE REP
- SMITH DRIVING
Timeline
Meter Service Representative
National Grid Usa Service Company
04.2024 - 11.2024
Office Manager
TNT Driving School
02.2022 - 10.2023
Bartender
Knights of Columbus
06.2017 - 04.2024
Travel Agent
Cruise Travel Outlet
01.2012 - 09.2024
Accounts Receivable Specialist
Clair Collision Center
10.2001 - 05.2005
High School Diploma -
Dedham High School
Some College (No Degree) - Business Administration
Massachusetts Bay Community College