Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Hi, I’m
Tara Clemons
Grand Junction,CO
Summary
Overview
7
years of professional experience
2
Certifications
Work History
Hinge Health
Support Operations Trainer & Project Manager
01.2022 - Current
Job overview
- Exceeded benchmarks by mastering product knowledge and attaining in-depth understanding of proper software.
- Managed over 50 customer calls and emails per day.
- Created and led comprehensive training programs and streamlined trainee progress tracking.
- Cultivated inclusive environment through respect, empathy, and collaborative leadership.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Monitored project performance to identify areas of improvement and make adjustments
- Planned, designed, and scheduled phases for large projects
- Provided detailed project status updates to stakeholders and executive management
- Provided coaching and mentoring to employees
- Analyzed and evaluated training effectiveness and program outcomes
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Developed and implemented strategic project plans to meet business objectives
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
SCL Health
Administrative Trainer & Project Coordinator
07.2020 - 01.2022
Job overview
- Utilized data analysis to provide actionable insights, driving informed project decision-making and increasing patient volume by 10%.
- Produced extensive reports detailing project deliverables and showcasing team contributions.
- Assessed potential project deliverables and weighed risks, implementing safeguards to avoid pitfalls.
- Received project-related questions and supported team members with comprehensive solutions.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Kept corporate and client information confidential, adhering to data safety measures.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with on-boarding newly hired staff members and coached on task prioritization.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Skills
- Communication
- Organization
- Critical Thinking
- CRM
- Conflict Management
- Strategy Implementation
- Staff Training
- Workforce Scheduling
- Training Junior Team Members
- Project Planning
- Organizational Systems
- Multi-Unit Operations Management
- Project Records
- Client Requirements
- Strategic Vision
- Office Support
- Project Management
- Calendar Maintenance
- Team Meetings
Certification
- PMP - Project Management Professional
- PHR - Professional in Human Resources