Tara Clontz
Housekeeper
Mechanicsville,VA
Summary
I like to pride myself on my incredible customer service skills. I am efficient at resolving issues in a friendly manner, partake in team activities while effectively serving customers, keep the store clean and organized, complete multiple tasks within a given timeframe, remain professional and build customer-company relationships. I have worked with many different types of people through many different types of circumstances and i do well under pressure with irate customers. I remain courteous, respectful, and professional at all times. I work hard at everything I do and take pride in doing so. As a young adult, I've had the pleasure of working with kids as well as adults be it through hosting birthday parties, school events, or company events. I am very personable, dedicated, and industrious. I aim to please people and do so through my work. I am reliable and flexible and enjoy working.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Houskeeper
Heidi's Helpers
Richmond, VA
08.2014 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Changed bed linens and collected soiled linens for cleaning.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Painter Laborer
Brush'n Up Painting
Richmond, VA
01.2001 - 07.2014
- Used sandpaper, scrapers, grinders, and steel wool to smooth surfaces.
- Applied primers or sealers to prepare new surfaces such as bare wood or metal, for finish coats.
- Selected premixed paints or mixed required portions of pigment, oil and thinning and drying substances to prepare paint to match specified colors.
- Used sandpaper to scrape walls and other surfaces to remove old paint.
- Used brushes, spray guns and paint rollers to paint surfaces.
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
- Managed daily operations by scheduling and coordinating appointments, assisting customers in selecting and matching colors and preparing invoices and bank deposits.
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Read blueprints and instructions and examined surfaces to determine kind and amount of work necessary for each project.
- Followed safety protocols and used protective equipment during painting projects to minimize risk.
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs.
- Met with clients to discuss color and finish options and other design details.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Utilized brushes and rollers to create various textures.
- Selected appropriate type of paint and other materials for specific surfaces.
- Followed safety procedures and properly used protective gear while painting.
Education
GED -
Hermitage High School
Richmond, VA 08.2004 - 06.2005
Skills
Product and service sales
Written and verbal communication
Inventory management
Cleaning and sanitizing
Product knowledge
Time management skills
Product restocking
Basic math skills
Payment collection
Money handling
Receipt and refund issuance
Staff Training
Coaching and mentoring
Efficient multitasking
Effective Multitasking
Impeccable Customer Service Skills
Accomplishments
- Cleaned an average of 3 homes per day.
- Documented and resolved conflicts which led to happy customers.
- Supervised team of 12 staff members.
- Learned skills necessary to adapt to new and evolving challenges and situations.
- I work hard to ensure my job is completed efficiently, accurately, and diligently.
Additional Information
I am always available when needed and will always give my best no matter the circumstances. I keep my home-life separate from work. If i am unsure of something, I will work hard at attaining the knowledge and skills necessary to get the job done!
Timeline
Houskeeper
Heidi's Helpers
08.2014 - Current
GED -
Hermitage High School
08.2004 - 06.2005
Painter Laborer
Brush'n Up Painting
01.2001 - 07.2014