Tara Conn
Chino Valley
Summary
Auto Virtual Adjuster with extensive experience at Allstate Insurance, specializing in damage assessment and negotiation. Expertise in claims processing and customer relationship management, consistently providing accurate repair estimates. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Dedicated to maintaining high standards of quality and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto Virtual Adjuster
Auto Virtual Adjuster Allstate Insurance
Chino Valley
05.2023 - Current
- Evaluate vehicle damages and write comprehensive repair estimates
- Explain the repair process to vehicle owners
- Negotiate with repair facilities to come to agreements on repair times, labor rates, and advanced charges
- Issue payments for repairs to vehicle owners and repair facilities
- Verify conditions and options of non-repairable vehicles to submit for valuation
- Present valuation to vehicle owners to gain agreement for settlements
- Document files
Payroll Clerk
PAUL JOHNSON DRYWALL, INC
Prescott
07.2021 - 12.2022
- Obtain weekly timesheets from field supervisors, verify hours worked and location of work performed, code timesheet to reflect hours and location properly, enter employee’s time and location into payroll/accounting system.
- Attach paychecks to timesheets and return to field supervisors for distribution.
- Receive subcontractors weekly invoices, code and enter into Excel spreadsheet before sending to accountant to cut checks.
- Assist payroll manager with any tasks as directed.
Parts Specialist/Estimator
Prescott Auto Body
Prescott
09.2019 - 07.2021
- Thoroughly reviewed estimates to ensure accuracy and completeness.
- Ordered authorized parts for timely repairs.
- Inspected parts for correctness and damage upon receipt.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Processed returns, exchanges, and refunds in a timely manner.
- Labeled and stored parts for efficient retrieval during repairs.
- Supplied technicians with received parts and communicated arrival times.
- Coordinated shipping of parts returns or core items back to suppliers.
- Updated records with additional parts for inventory management.
- Contacted insurance companies as needed to facilitate claims processing.
Estimator
FINDLAY COLLISION CENTER
Prescott
10.2018 - 09.2019
- Inspected vehicles and generated damage repair estimates for insurance submission.
- Analyzed repair estimates to ensure accuracy and compliance with industry standards.
- Educated clients on repair processes to enhance understanding and trust.
- Scheduled customer repair appointments to optimize workflow and service efficiency.
- Assigned work orders to technicians for timely execution of repairs.
- Processed parts requests to ensure availability and reduce downtime.
- Managed accounts receivable to maintain financial accuracy and reporting.
- Maintained multi-line telephone etiquette for professional customer interactions.
- Communicated with customers throughout repair process to provide updates and address inquiries.
Estimator
PREFERRED AUTO BODY
10.2017 - 08.2018
- Conducted vehicle inspections and prepared damage repair estimates for submission to insurance companies.
- Educated clients on repair processes to enhance understanding and satisfaction.
- Scheduled customer repair appointments to optimize workflow efficiency.
- Assigned work orders to technicians, ensuring timely completion of repairs.
- Managed parts ordering and shipping processes to maintain inventory levels.
- Maintained customer communication throughout repair process, fostering positive relationships.
- Performed data entry and payroll coding to ensure accurate record-keeping.
- Oversaw quality control management to uphold service standards.
Estimator
BEAL'S AUTO BODY AND PAINT
08.2013 - 03.2014
- Inspected vehicles and prepared damage repair estimates for accuracy.
- Educated clients on repair processes to enhance understanding.
- Scheduled customer repair appointments, optimizing shop workflow.
- Assigned work orders to technicians based on skill and availability.
- Managed parts ordering, shipping, and receiving to maintain inventory levels.
- Finalized estimates for submission to insurance companies in a timely manner.
- Handled accounts receivable and payroll coding to ensure financial accuracy.
- Maintained quality control standards while managing customer communication throughout repair processes.
Body Shop Manager
Prescott Auto Body
12.2010 - 07.2013
- Managed daily operations of auto body repair shop, ensuring efficiency and quality.
- Supervised team of technicians to achieve high-quality repairs consistently.
- Coordinated interdepartmental workflows for optimized service delivery.
- Developed strong relationships with insurance companies to facilitate claims processing.
- Resolved customer complaints to enhance satisfaction with services provided.
- Accurately wrote cost estimates for labor and parts, finalizing submissions to insurance companies.
- Inspected vehicle repairs for quality control before delivery to customers.
- Scheduled repair appointments and assigned work orders to technicians efficiently.
Body Shop Estimator
MCCOY MOTORS
03.2009 - 12.2010
- Inspected vehicles and generated damage repair estimates for customer transparency.
- Evaluated vehicle damage to determine accurate repair costs.
- Educated clients on repair processes, enhancing understanding and trust.
- Scheduled repair appointments, optimizing workflow and technician availability.
- Assigned work orders to technicians, ensuring efficient task distribution.
- Managed parts ordering, shipping, and receiving to maintain inventory control.
- Finalized estimates for submission to insurance companies, expediting claims processing.
Education
MOTORCYCLE MECHANICS INSTITUTE
11.2004
High school diploma -
Bagdad High School
Bagdad, AZ05.1998
Skills
- Automotive repair and inspection
- Claims processing and investigation
- Quality control and assurance
- Accounts payable and receivable
- Office management and scheduling
- Effective communication skills
- Conflict resolution strategies
- Time management techniques
- Customer relationship management
- Inventory management practices
- Negotiation strategies
- Damage assessment and estimation
- Multi-state claims adjuster license
Certification
- Estimating Certifications and State Adjuster Licenses
- Driver's License
- Bonded Notary Public
Accomplishments
- 2024 4th Quarter Virtual Rising Star
- High GHRN Conversion Rate
- Team participation in winning the BEAR Game
Affiliations
- Serve on the Leadership Team at my church
- Serve on the Leadership Team with a moms group
- Help organize a multi-day event for a motorcycle ministry
References
References available upon request.
Timeline
Auto Virtual Adjuster
Auto Virtual Adjuster Allstate Insurance
05.2023 - Current
Payroll Clerk
PAUL JOHNSON DRYWALL, INC
07.2021 - 12.2022
Parts Specialist/Estimator
Prescott Auto Body
09.2019 - 07.2021
Estimator
FINDLAY COLLISION CENTER
10.2018 - 09.2019
Estimator
PREFERRED AUTO BODY
10.2017 - 08.2018
Estimator
BEAL'S AUTO BODY AND PAINT
08.2013 - 03.2014
Body Shop Manager
Prescott Auto Body
12.2010 - 07.2013
Body Shop Estimator
MCCOY MOTORS
03.2009 - 12.2010
MOTORCYCLE MECHANICS INSTITUTE
High school diploma -
Bagdad High School
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