Tara Coppola
Deer Park,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
New York State Parks And Recreation
2024.01 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
MANAGER
Burton's Bookstore
2014.10 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced customer satisfaction and loyalty through personalized recommendations and attentive service.
- Streamlined inventory management for improved efficiency, accurate tracking, and reduced waste.
- Developed a knowledgeable staff by providing comprehensive training on book genres, authors, and industry trends.
- Organized engaging events such as author signings and book clubs to create a vibrant community atmosphere.
- Optimized store layout for ease of navigation, resulting in increased customer satisfaction and higher sales per visit.
- Handled difficult customer situations with tact and diplomacy to protect the store's reputation while finding satisfactory solutions for all parties involved.
- Collaborated with other local businesses on joint promotions and events to strengthen community ties while increasing brand exposure for the bookstore.
- Achieved high levels of customer engagement with interactive displays showcasing new releases or topical selections based on current events or popular culture trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
SWIM CENTER DIRECTOR
Hofstra Univeristy
2001.03 - 2017.06
- Responsible for the overall management and facilitation of aquatics programs and activities including but not limited to: Planning and facilitating activities such as free swims, swim lessons, swim and dive teams, private lessons, lap swims, rentals and more.
- Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Monitor and maintain all aquatics equipment and supplies with some assistance from maintenance staff.
- Inventory and order pool chemicals; administer as needed; train staff in proper chemical storage, handling and administration. Maintain Certified Pool Operator certification.
- Maintain department's budget to ensure the financial health of the Swim Center.
- Train, schedule, and manage all lifeguard and aquatics staff and volunteers.
- Maintain staff certification records in accordance with the Nassau County Department of Health. Arrange regular staff certification sessions.
- Assist in other areas of the athletic department as needed for practice, game-day and rental operations.
- Kept facility in compliance with all applicable standards and laws. Coordinate with Departments of Public Safety, Emergency Management, and Health and Wellness to achieve this goal.
- Fostered an inclusive culture within the center by promoting diversity awareness among staff members and addressing any discriminatory behaviors swiftly.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
Education
FAIRLEIGH DICKINSON UNIVERSITY
Teaneck, NJBachelor of the Arts: Sociology -
ST. ANSELM COLLEGE
01.2001
Skills
- Enthusiastic
- Eager to learn
- Clerical Support
- Meeting planning
- Document Control
- Office Administration
- Mail handling
- Filing
- Workflow Optimization
- Appointment Scheduling
- Reception oversight
- Data Entry
- Spreadsheet Management
- Minute Taking
- Research
- Database Management
- Travel Coordination
- Presentation Design
- Calendar Management
- Letter Preparation
- Information Security
- Report Generation
- Social media knowledge
Certification
Timeline
Administrative Assistant
New York State Parks And Recreation
2024.01 - Current
MANAGER
Burton's Bookstore
2014.10 - Current
SWIM CENTER DIRECTOR
Hofstra Univeristy
2001.03 - 2017.06
FAIRLEIGH DICKINSON UNIVERSITY
Bachelor of the Arts: Sociology -
ST. ANSELM COLLEGE
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