Summary
Overview
Work History
Education
Skills
Timeline
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Tara Crawford

Greeneville,TN

Summary

With a proven track record at Dogwood Medicine & Infectious Disease, I excel in billing data verification and staff management, showcasing my ability to enhance operational efficiency. My expertise in medical coding and commitment to quality service have significantly improved billing processes, making me a valuable asset to any team.

Overview

15
15
years of professional experience

Work History

Office Manager

Dogwood Medicine & Infectious Disease
Greeneville, TN
08.2023 - Current
  • Checking patients in and out, and taking any copayments or balances due.
  • Updating and adding patient demographic and clinical information.
  • Performing prior authorizations.
  • Identify, research, and resolve billing issues, and maintain patient accounts.
  • Work effectively with multiple medical payers. Including reworking denials or claim rejections.
  • Take phone calls, check voicemails, and return patient messages; assign tasks; take detailed messages.
  • Working in eCW, both clerically and clinically. Being an admin and handling any issues between the office and eCW.
  • Work closely with a third-party billing company in resolving issues in their billing system.
  • Verifying patient insurance through insurance provider portals.
  • Handling hiring, writing ups, and terminations.
  • Working closely with the Provider that owns the practice with financial business and billing, contracts, and credentialing.

Janitor

Big G Express
Mosheim, TN
02.2023 - 08.2023
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Maintain janitorial supply inventory.
  • Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
  • Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
  • Notified managers of repair needs or additions to building operating systems.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Ensured compliance with health and safety regulations.
  • Replenish bathroom supplies such as soap, paper towels and toilet tissue.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.

Billing Specialist

The Doctors Office
Greeneville, TNq
07.2014 - 02.2023
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances, TennCare policies, and many other payers to obtain timely and accurate payments.
  • Generated and submitted invoices based on established accounts receivable schedules and terms.
  • Contacted clients with past-due balances to formulate payment plans and discuss restructuring options.
  • Handled a high volume of inbound calls pertaining to the reconciliation of delinquent accounts.
  • Managed efficient cash flow reporting, posted cash receipts, and analyzed chargebacks, independently addressing and resolving issues.
  • Executed billing tasks and recorded information in company databases.
  • Used data entry to accurately document and input statements.
  • Managed invoicing and payment processing operations.
  • Handled account payments, and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Received and sorted mail, prepared packages for delivery, and scanned documents.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft.
  • Responded to customer inquiries with patience and positivity to establish excellent first impressions.
  • Connect callers with the appropriate professional, department, or business.
  • Managed 6-line switchboard system for busy medical office.

Certified Nursing Assistant

Laughlin Healthcare Center
Greeneville, TN
05.2012 - 07.2014
  • Documented activities and recorded information in EMR system.
  • Supported non-ambulatory residents in range of motion exercises.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
  • Provided comfort measures such as back rubs and positioning pillows for added comfort.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Distributed drinking water and nourishment to residents.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided emotional support to patients and families during difficult times.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Supplied, collected and emptied patient bedpans on frequent basis.

Store Clerk

Ups Store
Greeneville, TN
12.2009 - 04.2012
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operations.
  • Interacted with customers by phone, email, or in person to provide information and assistance.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed order data to verify transactions and shipping dates.
  • Kept office supplies well-organized and sufficiently stocked, placing orders promptly to replenish materials before they were depleted.
  • Handled client correspondence, and tracked records to foster office efficiency.
  • Took payments and posted payments to transactions.
  • Packaged products appropriately for shipping.

Education

High School Diploma -

West Greene High School
Mosheim, TN
05-2009

Some College (No Degree) - Nursing

Walters State Community College
Morristown, TN

Skills

  • Account Posting, Accounts Receivable
  • Staff hiring and management
  • CPT / HCPCS / ICD 10 Knowledge
  • Billing
  • Invoicing
  • Data entry
  • Payment posting
  • Billing data verification
  • Customer service
  • Verifying insurance eligibility
  • Medical coding expertise
  • ICD-10 proficiency
  • Patient billing
  • CPT knowledge
  • Insurance verification
  • Quality-oriented team player
  • Files and records management
  • Bill payment
  • Claim submission
  • Accounts payable

Timeline

Office Manager

Dogwood Medicine & Infectious Disease
08.2023 - Current

Janitor

Big G Express
02.2023 - 08.2023

Billing Specialist

The Doctors Office
07.2014 - 02.2023

Certified Nursing Assistant

Laughlin Healthcare Center
05.2012 - 07.2014

Store Clerk

Ups Store
12.2009 - 04.2012

High School Diploma -

West Greene High School

Some College (No Degree) - Nursing

Walters State Community College

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