Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tara Cunningham

Greensboro,NC

Summary

Customer Service Representative with a strong foundation in oral and written communication, active listening, and analytical problem-solving skills. Dedicated to enhancing customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to foster loyalty. Possesses proven abilities in analytical thinking, effective communication, and collaborative teamwork, with a track record of adapting quickly to new environments. Enthusiastic about contributing to team success, expanding professional skills, and maintaining a positive attitude towards continuous learning and growth.

Overview

22
22
years of professional experience

Work History

Driver/Self Contractor

Amazon
01.2020 - Current
  • Ensured timely delivery of customer orders by adhering to designated routes.
  • Handled loading and unloading of packages with care and precision.
  • Delivered goods and services in excellent condition and on schedule.
  • Monitored road conditions to adjust routes for weather or traffic delays.
  • Participated in training sessions on safe driving practices and defensive techniques.

Financial Clerk P/T

Maimonides Medical Center
05.2014 - 11.2018
  • Managed workflow in registration area to optimize operational efficiency.
  • Coordinated billing inquiries and resolved discrepancies with insurance providers.
  • Trained new clerks on financial procedures and software applications.
  • Collected and entered patient information, including insurance details and co-pays.
  • Registered patients and directed them to appropriate departments for services.
  • Reviewed treatment packets with patients and obtained necessary consent.
  • Participated in safety training programs to ensure compliance with regulations.
  • Resolved issues for challenging patients to uphold service quality.
  • Properly processed deposits, withdrawals and payments for average of 50 customers daily.

Medical Biller

Network Recovery Services
02.2003 - 05.2014
  • Ensured timely submission of medical claims to Medicare, Medicaid, commercial, and workers' compensation insurance.
  • Verified patient insurance information for accurate reimbursement.
  • Resolved billing discrepancies through effective communication with healthcare providers.
  • Educated patients on their financial responsibilities and billing procedures.
  • Assisted in training new staff on billing protocols and systems.
  • Submitted electronic claims to various insurance carriers.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Answered incoming calls regarding billing inquiries from patients and or providers in a professional manner.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Edited UB04 forms to eliminate errors and facilitate proper insurance processing.
  • Managed financial class and reference number adjustments for accurate billing.
  • Oversaw billing and follow-up of government-funded claims through 1011 program.
  • Maintained records and log books for effective work control.
  • Assisted with orientation and training of new staff to enhance team efficiency.
  • Assisted customers with inquiries and provided accurate information.
  • Managed high call volumes, ensuring timely responses to customer requests.
  • Trained new representatives on company policies and call handling procedures.
  • Handled escalated calls with professionalism and empathy for customer concerns.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Senior Supervisor

Securitas/Yankee Stadium
02.2003 - 02.2012
  • Supervised security operations during large events at major sports venues.
  • Oversaw personnel management for supervisors and security officers, enhancing workforce efficiency.
  • Trained new security personnel on protocols and emergency procedures to ensure preparedness.
  • Collaborated with law enforcement to uphold safety standards within stadiums.
  • Coordinated staff schedules to guarantee adequate coverage for all events.
  • Communicated daily with team members to address concerns and provide updates.
  • Facilitated orientation and training for new staff, instilling company values and expectations.
  • Resolved guest complaints promptly to maintain high service quality.
  • Supervised security operations at high-profile events, ensuring safety and compliance with protocols.
  • Implemented process improvements that streamlined communication between security teams and event management staff.

Education

Regents Diploma - General Studies

Lehman High School
The Bronx, NY
01.1997

Some College (No Degree) -

Hostos Community College
The Bronx, NY

Skills

  • Microsoft Excel and PowerPoint
  • Safety compliance
  • Customer service
  • Time management
  • Communication skills
  • Data entry
  • Regulatory compliance
  • MS Word proficiency
  • Typing speed: 55 wpm
  • FACS knowledge
  • Artiva expertise
  • Eagle software knowledge
  • MedE familiarity
  • Organizational skills
  • Commitment to excellence
  • Positive attitude
  • Bilingual in Spanish
  • Certified medical billing specialist
  • Security license
  • Valid driver's license
  • HIPAA compliance

Languages

Spanish
Full Professional

Timeline

Driver/Self Contractor

Amazon
01.2020 - Current

Financial Clerk P/T

Maimonides Medical Center
05.2014 - 11.2018

Medical Biller

Network Recovery Services
02.2003 - 05.2014

Senior Supervisor

Securitas/Yankee Stadium
02.2003 - 02.2012

Regents Diploma - General Studies

Lehman High School

Some College (No Degree) -

Hostos Community College

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