
Dynamic IT professional with extensive experience at Osaic Wealth, INC, excelling in troubleshooting and problem-solving. Proven expertise in application support and hardware diagnostics, delivering exceptional remote desktop support. Adept at user training and IT security compliance, ensuring seamless operations and enhanced user satisfaction.
PC Hardware troubleshooting including device deployment
PC application support including O365 and proprietary applications and Windows 10/11
Network troubleshooting
Onboarding and Off boarding users
Handle daily support calls for clients
Provided daily telephone, remote and on-site support to users
Second level support for remote user’s broadbands, cable, and VPN connectivity
Interface with users, consultants, technical teams and vendors to Install, configure new servers, switches, routers and other technical hardware
Provided technical support for internal and external users via phone, email, support tickets and remote
Installed and updated computer software
Installed and configured computer hardware including printers, monitors, and all office equipment
Provided system security support including configuration of Bitlocker and Windows Defender
Administrator for VOIP phone system for internal and external users
Entra administrator for internal and external users
Installed and configured Microsoft Windows operating system and Microsoft Office
Troubleshooting and Problem Solving
Operating System Installation and Configuration
Hardware and Software Maintenance
Remote Desktop Support
IT Security and Compliance
Google IT Support Specialist