Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tara Cusumano

Rocky Point,New york

Summary

Dynamic IT professional with extensive experience at Osaic Wealth, INC, excelling in troubleshooting and problem-solving. Proven expertise in application support and hardware diagnostics, delivering exceptional remote desktop support. Adept at user training and IT security compliance, ensuring seamless operations and enhanced user satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Application Support Rep

Osaic Wealth, INC
01.2025 - Current

PC Hardware troubleshooting including device deployment

PC application support including O365 and proprietary applications and Windows 10/11

Network troubleshooting

Onboarding and Off boarding users

Handle daily support calls for clients

Provided daily telephone, remote and on-site support to users

Second level support for remote user’s broadbands, cable, and VPN connectivity

Interface with users, consultants, technical teams and vendors to Install, configure new servers, switches, routers and other technical hardware

Technical Helpdesk Analyst

American Portfolios
Holbrook, NY
09.2021 - 01.2025

Provided technical support for internal and external users via phone, email, support tickets and remote

Installed and updated computer software

Installed and configured computer hardware including printers, monitors, and all office equipment

Provided system security support including configuration of Bitlocker and Windows Defender

Administrator for VOIP phone system for internal and external users

Entra administrator for internal and external users

Installed and configured Microsoft Windows operating system and Microsoft Office

Education

Master Of Psychology - Industrial And Organizational Psychology

Purdue University Global
Davenport, IA
02.2023

Master Of Information Technology - Information Security And Assurance

Kaplan University
Davenport, IA
02.2017

Skills

    Troubleshooting and Problem Solving

    Operating System Installation and Configuration

    Hardware and Software Maintenance

    Remote Desktop Support

    IT Security and Compliance

  • Security protocols
  • Application support
  • Hardware diagnostics
  • User training

Certification

Google IT Support Specialist

Timeline

Application Support Rep

Osaic Wealth, INC
01.2025 - Current

Technical Helpdesk Analyst

American Portfolios
09.2021 - 01.2025

Master Of Psychology - Industrial And Organizational Psychology

Purdue University Global

Master Of Information Technology - Information Security And Assurance

Kaplan University
Tara Cusumano