Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tara Dalle

Broadlands
Tara Dalle

Summary

With over 20 years at First Student, I've ascended from Operations Supervisor to Location Manager, showcasing unparalleled decision-making and problem-solving skills. Expert in budget management and known for exceptional communication, I've significantly enhanced operational efficiency. My self-driven approach ensures I exceed employer expectations, making me a reliable leader in any setting.

Results-driven claims professional with strong analytical skills and keen eye for detail. Adept in processing claims efficiently while ensuring accuracy and compliance with regulations. Known for fostering team collaboration and adapting to changing requirements seamlessly. Dependable, focused, and skilled in conflict resolution and customer service.

Overview

23
years of professional experience

Work History

State Farm Insurance

Claims Associate
12.2024 - Current

Job overview

  • Specialize in auto claims resolution, providing tailored solutions and ensuring compliance with state-specific insurance regulations across 48 states
  • Deliver top-tier customer service, earning commendations such as 'Ovations' for consistently exceeding client expectations
  • Leverage extensive licensure expertise in Property, Casualty, and Auto insurance to assess complex cases with accuracy and efficiency
  • Collaborate with teams to streamline processes, enhance operational efficiency, and maintain meticulous documentation standards
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
  • Optimized resource allocation by regularly monitoring workload distribution among team members.
  • Developed in-depth understanding of insurance policies and procedures.
  • Posted payments to accounts and maintained records.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.

Coldwell Banker Real Estate Group

Realtor
02.2022 - Current

Job overview

  • Demonstrated strong negotiation skills to close real estate deals
  • Built long-term client relationships by providing exceptional customer service and guidance throughout the transaction process
  • Performed comparative market analysis to estimate property value and assisted buyers and sellers with their property needs
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.

First Student Inc

Office Clerk
09.2023 - 12.2024

Job overview

  • Answered incoming calls; directed them to appropriate personnel or took detailed messages when necessary
  • Organized office operations and procedures, including filing systems, data entry, and record-keeping
  • Created spreadsheets and documents using Microsoft Office Suite applications such as Word, Excel, PowerPoint, and Outlook
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.

First Student

Location Manager
02.2016 - 08.2023

Job overview

  • Spearheaded operations across two locations, managing 55 bus routes and a team of 95 employees, including drivers, monitors, and technicians
  • Oversaw financial and budget management, reducing costs by streamlining operations and cutting discretionary spending
  • Maintained safety standards, coached staff, and addressed complaints and concerns to optimize customer satisfaction

First Student

Operations Supervisor
06.2002 - 02.2016

Job overview

  • Managed day-to-day operations, including dispatch duties, payroll, and route creation for efficient business functionality
  • Worked collaboratively to address customer concerns and enhance operational efficiency

Education

Urbana High School
Urbana, Illinois

High School Diploma

Skills

  • Self-Driven and Motivated
  • Customer Service
  • Reliability
  • Problem-Solving
  • Budget Management
  • Excellent Communication
  • Decision-Making
  • Claims processing
  • Claims investigation
  • Microsoft office
  • Decision-making
  • File management
  • Attention to detail

Timeline

Claims Associate

State Farm Insurance
12.2024 - Current

Office Clerk

First Student Inc
09.2023 - 12.2024

Realtor

Coldwell Banker Real Estate Group
02.2022 - Current

Location Manager

First Student
02.2016 - 08.2023

Operations Supervisor

First Student
06.2002 - 02.2016

Urbana High School

High School Diploma

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Tara Dalle