Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tara Dias Grant

Rumford,RI

Summary

Accomplished leader with a proven track record at Rhode Island Medical Imaging, Inc. specializing in database management and team productivity. Known for implementing process improvements and ensuring regulatory compliance to enhance operational efficiency. Experienced in administrative leadership and project management, consistently delivering high performance and customer satisfaction. Proud of contributions to the Wellness Committee, advocating for fellow employees and their role in providing exceptional care. Currently serving as Front Desk and Attendance Manager, Swim and Crew Coach, maintaining open communication with students, parents, faculty, staff, and athletes while streamlining attendance procedures and supporting school events.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Front Desk & Attendance Manager, Swim & Crew Coach

St. Mary Academy - Bay View
02.2025 - Current
  • Facilitate daily engagement across all school levels.
  • Collaborate consistently with faculty and staff to streamline daily processes.
  • Guide student athletes through intense situations during practices and events.
  • Facilitate effective communication with coaches, officials, event staff, and facilities during off-campus sports events.
  • Facilitate clear communication with parents about attendance and athletic concerns.
  • Accomplished multiple tasks within established timeframes.
  • Increased productivity by addressing and rectifying inefficiencies in current systems.

IT Service Desk and Lead EMR Analyst

Rhode Island Medical Imaging, Inc.
03.2021 - 03.2025
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Kept high average of performance evaluations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Monitored industry trends to adapt strategies accordingly.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Supported company expansion efforts through careful market research and competitive landscape assessments.
  • Evaluated the effectiveness of marketing campaigns using advanced statistical techniques, resulting in improved return on investment.
  • Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability.
  • Educated staff on organizational mission and goals to help employees achieve success.

Scheduling and PFS Training Manager

Rhode Island Medical Imaging, Inc.
05.2019 - 03.2021
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.

Lead Scheduling and PFS Supervisor

Rhode Island Medical Imaging, Inc.
11.2016 - 05.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Corporate Office Manager

Open MRI of New England
08.2009 - 05.2016
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Health Administration And Biology

University of North Texas
Denton, TX

Speech Communication And Biology

Ithaca College
Ithaca, NY

High School Diploma -

St. Mary Academy - Bay View
Riverside

Skills

  • Database Management
  • Data Entry
  • Administrative Leadership
  • Resource Allocation
  • Staff Supervision
  • Project Management
  • Discretion and Confidentiality
  • MS Office
  • Data retrieval systems
  • Regulatory Compliance
  • Medical Terminology
  • Operations Management
  • Team Oversight
  • Process Improvement
  • Staff Management
  • Administrative Oversight

Certification

NFHS Level 2 Certified Coach

Timeline

Front Desk & Attendance Manager, Swim & Crew Coach

St. Mary Academy - Bay View
02.2025 - Current

IT Service Desk and Lead EMR Analyst

Rhode Island Medical Imaging, Inc.
03.2021 - 03.2025

Scheduling and PFS Training Manager

Rhode Island Medical Imaging, Inc.
05.2019 - 03.2021

Lead Scheduling and PFS Supervisor

Rhode Island Medical Imaging, Inc.
11.2016 - 05.2019

Corporate Office Manager

Open MRI of New England
08.2009 - 05.2016

Health Administration And Biology

University of North Texas

Speech Communication And Biology

Ithaca College

High School Diploma -

St. Mary Academy - Bay View

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Tara Dias Grant