Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Tara Donnelly

Newport,RI

Summary

Proven to excel in high-volume dining environments, I leveraged my strong work ethic and exceptional customer service skills at Jo’s American Bistro to significantly enhance guest satisfaction. My adeptness at suggestive selling and memory retention not only increased sales but also fostered repeat business, demonstrating my ability to contribute positively to team success and revenue growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/Bartender

Jo’s American Bistro
08.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Server

Yagi Noodles
02.2020 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Bartender

Caleb & Broad
10.2016 - 08.2021
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Efficiently managed drink orders to enhance customer experience.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.

Education

High School Diploma - General Studies

Rogers High School
Newport, RI
06.2001

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Memory retention
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Point of sale operation
  • Dining area maintenance
  • Allergy awareness
  • Beverage preparation
  • Guest seating
  • Point-of-sale system
  • Buffet setup and takedown
  • Point of sale (POS) system operations
  • Positive guest interactions
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • High energy and stamina

Certification

TIPS Certified

Timeline

Server/Bartender

Jo’s American Bistro
08.2021 - Current

Server

Yagi Noodles
02.2020 - Current

Bartender

Caleb & Broad
10.2016 - 08.2021

High School Diploma - General Studies

Rogers High School

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Tara Donnelly