Tara Duclos
Acushnet,MA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Representative/Social Media Manager
VCA Capeway Animal Hospital
03.2022 - Current
- Social media marketing via Facebook, Instagram, and website.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Receptionist/Social Media Manager
Rituals Salon & Day Spa
11.2018 - Current
- Organized, maintained and updated information in computer database.
- Assisted in the organization and execution of company events, contributing to successful outcomes and increased client engagement.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Tracked important information in Vagaro software and ran reports for management as necessary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated clear communication between clients and staff members by effectively relaying messages and information.
Temporary Senior Clerk
Town Of Acushnet
08.2021 - 10.2021
- Data entry for FEMA and CARES Act Grant funding submission.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Provided administrative support for senior leadership during critical decision-making processes or high-profile projects.
Front Office Administrator
Emma Marie’s Grooming & Daycare
09.2020 - 08.2021
- Served visitors by greeting, welcoming, and directing them appropriately.
- Conducted store inventory review and placed orders with vendors for retail and office items.
- Interacted with customers by phone, email, or in-person to provide information.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or double bookings.
- Recommended add-on services and promotional items.
- Store opening and closing including daily business reports and cash drawer balancing.
Office Manager/Executive Assistant to the Chief Executive Officer
Southcoast Federal Credit Union
07.2019 - 08.2020
- Provided notarial acts for members of the credit union.
- Coordinated with IT department on all office equipment.
- Served as primary point of contact for internal and external constituencies on matters pertaining to CEO.
- Completed operational requirements by scheduling and assigning employees; following up on work results.
- Maintained accurate financial records by reconciling accounts payable transactions regularly to ensure balanced budgets.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Reported to senior management on organizational performance and progress toward goals.
- Coordinated special projects and managed schedules.
Client Care & Administrative Specialist/Social Media Manager
Capeway Veterinary Hospital Of Fairhaven
10.2013 - 07.2019
- QuickBooks invoicing.
- Social media marketing via Facebook, Instagram, and website.
- Responded to client/hospital inquiries via text, fax, email and telephone.
- Sales including regular preventative maintenance care products, food, and additional services.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Office administration duties such as balancing the cash drawer, bank deposit and daily business reports.
Education
Master of Accounting And Financial Management - CPA Emphasis
Keller Graduate School of Management
10.2012
Bachelor of Science - Technical Management/Human Resource Management
DeVry University
10.2011
Skills
- Project Management Abilities
- Product Sales
- Calm and Professional Under Pressure
- Money Handling Abilities
- POS Systems and Ordering Platforms
- Relationship Building
- Database Management
- Order Processing
- Teamwork and Collaboration
- Service Upselling
- Computer Skills
- Inbound Call Management
- Issue and Complaint Resolution
- Microsoft Office
- Customer Support
- Report Creation
- Sales and Upselling
- Administrative and Office Support
- Medical Terminology Knowledge
- Document and Records Management
- Brand Representation
- Report Generation
- Multi-Line Phone Systems
- Content Scheduling
- Content Development
- Content Creation
- Hashtag Research
- Photo and Video Editing
- Advertising
- Signature Authentication
- Proofreading
- Excel Spreadsheets
- AR/AP
- Administrative Background
- Notarial Acts
- Recordkeeping Skills
- Accounting Familiarity
- Calendar Management
- Mail Handling
- Professional and Mature
- Managing Operations and Efficiency
- Organizational Skills
- Workforce Management
- Training and Development
- Good Judgment
- Human Resources
Certification
- Notary Public, Commonwealth of MA, My commission expires 09/25/26.
- Veterinary Receptionist Circle of Excellence, completed 01/24/2023.
References
- Diane Miranda, Owner/President of Rituals Salon & Day Spa, 403 Main St., Fairhaven, MA, 02719, 508-916-0267, dmiranda1281@gmail.com
- Michelle Araujo, Former co-worker, 12 Bowen St., Fall River, MA, 02724, 774-644-1544, michellearaujo11@yahoo.com
- Donna David, Former co-worker, 38 Middle St., Fairhaven, MA, 02719, 508-667-1676, cakepupdk@yahoo.com
Timeline
Client Service Representative/Social Media Manager
VCA Capeway Animal Hospital
03.2022 - Current
Temporary Senior Clerk
Town Of Acushnet
08.2021 - 10.2021
Front Office Administrator
Emma Marie’s Grooming & Daycare
09.2020 - 08.2021
Office Manager/Executive Assistant to the Chief Executive Officer
Southcoast Federal Credit Union
07.2019 - 08.2020
Receptionist/Social Media Manager
Rituals Salon & Day Spa
11.2018 - Current
Client Care & Administrative Specialist/Social Media Manager
Capeway Veterinary Hospital Of Fairhaven
10.2013 - 07.2019
Master of Accounting And Financial Management - CPA Emphasis
Keller Graduate School of Management
Bachelor of Science - Technical Management/Human Resource Management
DeVry University
Similar Profiles
April SanchezApril Sanchez
Registered Veterinary Technician-Trainer at VCA West Los Angeles Animal HospitalRegistered Veterinary Technician-Trainer at VCA West Los Angeles Animal Hospital
Ash Nina MageeAsh Nina Magee
Veterinary Technician Student Extern at VCA Westside Animal HospitalVeterinary Technician Student Extern at VCA Westside Animal Hospital
April Story, RVTApril Story, RVT
Certified Veterinary Assistant at VCA All Pets Animal HospitalCertified Veterinary Assistant at VCA All Pets Animal Hospital
Jaeli SouzaJaeli Souza
Training Ambassador at Little People's CollegeTraining Ambassador at Little People's College
Sara MorauxSara Moraux
Lead Medical Receptionist at All Care Wellness Inst.Lead Medical Receptionist at All Care Wellness Inst.