Tara Duffy
Limington,ME
Summary
Dynamic administrative professional with a proven track record at Gorham Savings Bank and Baxter Memorial Library, excelling in customer service and data entry. Adept at maintaining confidentiality and ensuring accurate recordkeeping, I effectively processed invoices and managed schedules, while contributing to operational efficiency and patron satisfaction. Proficient in Microsoft 365, knowledgeable in Tyler ERP and committed to learning all that I can.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Town Of Gorham
08.2016 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting patrons.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies.
- Prepare financial reports monthly for the Library, Board of Trustees, Friends of BML, and the Baxter House Museum; gathering data that contributes to budgeting accuracy.
- Ensure accurate record-keeping with diligent data entry and database management.
- Maintain inventory of office supplies and placed orders.
- Verify and processing payroll on a bi-weekly basis.
- Process daily deposits for the Library, Board of Trustees, Friends of BML and the Baxter House Museum .
- Itemize monthly Square transactions with town bank statements.
- Process invoices in a timely fashion
- Create and distribute a weekly desk schedule.
- Process payments for non-resident accounts, damaged materials, replacement cards, printing, photocopying, and faxing.
- Create new library patron accounts and service existing patron accounts.
- Process and send back cancelled holds on patron accounts daily.
- Assist patrons daily with checking in/out materials, placing holds on materials.
- Manage the community bulletin board as well as the town information board.
Customer Service Representative
Gorham Savings Bank
03.2003 - 04.2007
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer deposits, withdrawals, and loan payments efficiently and securely.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Opened new customer accounts as well as assisting with loan applications and loan closings.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Balanced the ATM daily.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Anthropology
University of Maine
Orono, ME05-2002
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft 365
- Tyler Munis and Time & Attendance
- Filing
- Confidential document control
- Scheduling
- Documentation and recordkeeping
- Recordkeeping
- Deadline oriented
- Invoice processing
Timeline
Administrative Assistant
Town Of Gorham
08.2016 - Current
Customer Service Representative
Gorham Savings Bank
03.2003 - 04.2007
Bachelor of Arts - Anthropology
University of Maine
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