Tara Dusara
Dublin,VA
Summary
Dynamic professional with a track record of success in conflict resolution and customer relationship management at Rhino Sports Entertainment. Demonstrates strong leadership and problem-solving abilities. Highly self-motivated with a results-oriented approach, excelling in communication, time management, and technical proficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Security
Rhino Sports Entertainment
Blacksburg, VA
08.2019 - Current
- Authorize entrance of people & vehicles
- Report any suspicious behaviors and happenings
- Secure all exits, doors and windows
- Enforce company policies and rules
- Regulated vehicle and pedestrian traffic onto building grounds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Conducted regular patrols of key areas to spot and control security or safety concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Technician
Fontaine
Dublin, VA
02.2024 - 01.2025
- Inspected and modified semi trucks to enhance functionality and performance.
- Performed routine maintenance to ensure vehicle reliability and safety.
- Customized vehicles by adding or replacing aftermarket parts and accessories.
- Maintained detailed records of all inspections, modifications, and repairs.
- Disassembled and reassembled custom components for optimal performance.
- Troubleshot issues and executed repairs to restore vehicle functionality.
- Conducted safety checks to uphold compliance with industry standards.
- Performed routine inspections to identify and resolve technical issues.
- Implemented preventive maintenance schedules to minimize downtime and repairs.
- Completed scheduled appointments on time to drive quality service.
Amp technician/coil winder
Motion Control Systems Inc
New River, VA
04.2018 - 10.2021
- Read instruction manuals and followed procedures to wind copper wires with a machine or build amps by.
- Measure and ensure components fit.
- Proved successful working within tight deadlines and a fast-paced environment.
- Keep records, check for defective parts, fill out reports
- Wind wire coils with foot pedal machine that were later to be used in electrical devices such as motors/transformers
- Select proper copper wire sizes to be wrapped around spindles properly and spun to wind by a foot pedal.
- Take coils and test resistance to ensure proper function
- Used pliers and wire scrapers to cut, strip and bend wire leads.
- Record operational and production data.
Sales Associate
Alcohol Beverage Control
Dublin, VA
02.2017 - 03.2018
- Run register.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Work closely with customers to determine their needs, answer questions and recommend products.
- Upsell and generate new sales lead to achieve higher monthly sales goals.
- Set and achieved company defined sales goals.
- Smile and provided positive first impressions to welcome existing, new, and potential customers as they walked in and left.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
Co Manager
Little Caesars
Pulaski, VA
04.2013 - 12.2016
- Managed and motivated employees to be productive and supervise staff.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations for business success.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts and any customer complaints by actively listening to concerns and finding appropriate middle ground or solution.
- Maintained professional, organized, and safe environment for employees and patrons.
- Took deposit to the bank daily, did inventory and payroll.
Cashier/crew member
McDonald's
Dublin, VA
02.2012 - 04.2013
- Worked in fast paced environment greeting customers, taking orders, performed cash and card transactions collecting payments to complete customers purchase, recommending products, promoting special deals, and helped restock or clean in downtime.
Machine Operator
Commercial Vehicle Group
Dublin, VA
12.2011 - 02.2012
- Operated multiple machines simultaneously.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Enter and retrieve production date using computer terminal.
- Use hand tools and power tools to assemble motor vehicle parts at assigned work stations on a moving assembly line.
- Used precision measuring tools, micrometer and caliper to meet required product specifications.
- Verify quality of work and write description of defects observed on documents and attach to that specific vehicle body part.
- Adhere to safety regulations and dress code by wearing gloves, goggles, and steel toe boots/shoes.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Replenished materials and supplies as needed to maintain production.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Documented production activity in logs and job tickets.
Packer
Phoenix Packaging
07.2011 - 11.2011
- Assort and package products
- Measure, weigh and count products
- Operate machine efficiently and check product samples to ensure quality of product
- Worked in shifts and overtime when excessive production
- Maintain production unit by proper cleaning and sterilization
- Examine and inspect products using marketing tools
- Seal and transport boxed products
- Load material/products into packaging processing equipment
- Record product, packaging and order information on specified forms and labels
Customer Service Representative
Medical Transportation Management
Pulaski, VA
06.2009 - 06.2011
- Set medical transportation for healthplans / answer incoming calls and make outgoing calls
- Handle inbound calls from members, clients and facilities to verify eligibility and coordinate non-emergency transportation for a diverse customer population.
- Ability to handle confidential information
- Navigate computer systems and computer programs efficiently. Knowledge of Microsoft Outlook, Word and Excel.
- Respond and document and resolve any customer complaints to best ability so not to have to escalate to a supervisor.
- Respond to all customers in a timely and professional manner.
Telemarketer
Global Communications Systems
Pulaski, VA
03.2007 - 06.2009
- Provided information about available products and services, membership details, and purchase advantages.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Implemented upselling techniques to increase revenue and move product.
Waitress
Doe Run Restaurant
Fancy Gap, VA
05.2004 - 08.2006
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Greeted customers, provided recommendations on items and upsold food and drinks to increase sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cashier
Tony's Pizza
Hillsville, VA
02.2006 - 06.2006
- Operated cash register to record transactions accurately.
- Performed cash, card and check transaction to complete customer purchases.
- Write down orders from walk-ins and answer phones.
- Upsold additional products and services to customers, increasing revenue.
- Welcomed customers and helped determine their needs.
- Maintained current knowledge of store promotions and highlighted any sales to customers.
- Restocked and organized and cleaned.
Education
CARROLL CO
Skills
- Video conferencing tools proficiency
- Microsoft Office expertise
- Problem-solving skills
- Typing speed: 60 wpm
- Leadership abilities
- Data entry proficiency
- Self-motivation and organization
- Adaptability to products and procedures
- Customer relationship management
- Conflict resolution strategies
- Time management and deadline adherence
- Zoom, Google Meet, and Slack proficiency
- Effective communication skills
Certification
• Certified Security License
• Certified Soldering IPC Specialist
• Certified Soldering IPC Specialist
Timeline
Technician
Fontaine
02.2024 - 01.2025
Security
Rhino Sports Entertainment
08.2019 - Current
Amp technician/coil winder
Motion Control Systems Inc
04.2018 - 10.2021
Sales Associate
Alcohol Beverage Control
02.2017 - 03.2018
Co Manager
Little Caesars
04.2013 - 12.2016
Cashier/crew member
McDonald's
02.2012 - 04.2013
Machine Operator
Commercial Vehicle Group
12.2011 - 02.2012
Packer
Phoenix Packaging
07.2011 - 11.2011
Customer Service Representative
Medical Transportation Management
06.2009 - 06.2011
Telemarketer
Global Communications Systems
03.2007 - 06.2009
Cashier
Tony's Pizza
02.2006 - 06.2006
Waitress
Doe Run Restaurant
05.2004 - 08.2006
CARROLL CO