Tara Eason
Clintondale,NY
Summary
Results-driven customer service professional with a proven track record in complaint resolution and clerical support at United Health Care, enhancing customer satisfaction levels. Demonstrates exceptional multitasking abilities and adaptability, leading to improved operational efficiency through successful coordination of cross-departmental projects. Committed to quality and team development, as evidenced by leadership roles at Uhaul.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
United Health Care
09.2022 - Current
- Developed relationships with customers through friendly conversations.
- Conduct research across the database to address complex member issues, collaborating with support teams for resolution.
- Adhered to all company guidelines when interacting with customers, team leads, and team members.
- Ensure compliance with HIPAA guidelines, and maintain call documentation.
Customer Service Rep
Kimlin Energy
01.2022 - 11.2022
- Provided and rendered prompt, efficient, and courteous service to customers.
- Communicated effectively with colleagues and superiors.
- Conduct daily reporting using Excel to track sales, facilitating informed decision-making, and effective inventory management.
- Coordinate center operation, handling scheduling, and maintenance.
Installation Scheduling
Stoneworks
02.2020 - 12.2021
- Coordinated daily appointments for the installation of countertops for customers throughout a large area.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Prepared and distributed detailed reports on scheduling metrics and performance indicators.
Warehouse Supervisor/CDL Driver
Uhaul
03.2018 - 12.2020
- Researched and prepared reports required by management or governmental agencies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned delivery routing, team workflows, and promotional initiatives.
- Negotiated contracts with vendors and service providers, securing favorable terms.
Reservations Manager
Uhaul
05.2017 - 03.2018
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented quality control measures to uphold company standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
Education
Human Resources -
Wallkill Senior High School
Wallkill, NY06.2000
Skills
- Complaint resolution
- Clerical support
- System implementation
- Inbound and outbound calling
- Live chat support
- Attention to detail
- Ability to adapt and be flexible
- Management
- Customer service
- Ability to multitask
- Policy review
- Complaint handling
- Appointment setting
Timeline
Customer Service Advocate
United Health Care
09.2022 - Current
Customer Service Rep
Kimlin Energy
01.2022 - 11.2022
Installation Scheduling
Stoneworks
02.2020 - 12.2021
Warehouse Supervisor/CDL Driver
Uhaul
03.2018 - 12.2020
Reservations Manager
Uhaul
05.2017 - 03.2018
Human Resources -
Wallkill Senior High School
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