Tara Elaine Shedd
Iva,South Carolina
Summary
Dedicated professional with a strong track record of exceeding clients’ expectations and needs. Skills include the ability to independently plan and organize work for expeditious completion; to work effectively under pressure and time sensitive deadlines; to accept responsibility, maintain high levels of confidentiality; to supervise effectively and coordinate the work of others, and all facets of customer service, including 6 years in a call center. Skills include expert level with Microsoft Office 365.
Overview
37
37
years of professional experience
Work History
Co-Owner
HIDDEN TREASURES
12.2010 - Current
- Purchasing
- Sales – Direct and Internet
- Restorations
- Office Management
Senior Voice Support Specialist II Customer Service
Techtronic industries/Robert Half & Associates
05.2019 - 06.2025
- Senior customer and technical support service representative
- Official Trainer for new representatives
- Warranty replacement orders
Staff Accountant
WEST SMALL BUSINESS SERVICES
02.2018 - 04.2019
- Payroll/Sales Tax Preparation
- Bookkeeping and Accounting
- Accounts Payable/Receivable
- Full Charge Bookkeeping
Registered Client Service Associate
MORGAN STANLEY
04.2013 - 07.2017
- Account Establishment/Maintenance
- Liaison with Clients
- Receivables/Disbursements
- Office Management
- Operations Liaison
- Marketing/Event Coordinator
- Trade Entry/Annuity Management
- Licensed Series 7 & 66
- ACCOMPLISHMENTS Gained experience and trust of FAs so as to be the client’s 1st contact with questions
Administrative Assistant/Office Manager
DA DANIELS & ASSOCIATES
12.2009 - 12.2010
- Individual, Payroll/Sales Tax Preparation
- Correspondence
- Bookkeeping and Accounting
- Accounts Payable/Receivable
- Database Maintenance
- Reception/Client Relations
- Office Management
- ACCOMPLISHMENTS Successfully converted office to paperless environment within six months
Administrative Assistant
FRAZIER & DEETER, LLC
10.2002 - 01.2009
- Individual, Payroll/Sales Tax Preparation
- Tax/General Correspondence
- Time/Billing and Expense Reports
- Budget and Report Preparation
- Database Maintenance (3)
- Reception/Client Relations
- Bookkeeping and Accounting
- Marketing Presentations/Proposals
- ACCOMPLISHMENTS Assisted the IT Department to develop a scheduling system integrated into our time and billing system.
Office Manager/Administrative Assistant
TALKINGTON & RICHARDSON, CPAS
05.1999 - 03.2002
- Office Management
- Payroll/Sales Tax Preparation
- Tax/General Correspondence
- Bookkeeping and Accounting
- Accounts Payable/Receivable
- Database Maintenance
- Reception/Client Relations
Executive Assistant /Sales Representative
SUNSHINE MANAGEMENT
07.1996 - 05.1999
- Coordination of Sales Meetings
- Customer Service
- Accounting and Tax Preparation
- Sales and Appointment Setting
Vehicle Appraiser
CRAWFORD AND COMPANY
02.1994 - 07.1996
- Vehicle Damage Assessment
- Total Loss Evaluation
- Salvage Disposal
- Client Liaison
Administrative Specialist
ORKIN PEST CONTROL
06.1990 - 02.1994
- Processing Sales Contracts
- Maintained Client Database
- Organized Daily Schedules
- Collections
- Customer Service
Executive Secretary/Welcome Center Manager
MURRAY COUNTY CHAMBER OF COMMERCE
08.1988 - 05.1990
- Accounts Payable/Receivable
- Payroll and Tax Preparation
- Directors’/Committee Minutes
- Membership Recruitment
- Complaints Resolution Department Head
- News Release Preparation
- Attend Public Service Functions
- State Representative Liaison
- Welcome Center Management
- Marketing and Recruitment
Education
High School -
Murray County High School
Chatsworth, GeorgiaIndividual Tax Preparation Course - undefined
H&R Block
Marietta, Georgia11.2003
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Policy and procedure implementation
- Records management
- Operations management
- Report generation
- Recruiting and training
- Customer relationship management (CRM)
- Goal setting
- Employee relations
- Financial administration
- Problem-solving
- Multitasking and organization
- Clear communication
- Team collaboration
- Creative thinking
- Team building
- Conflict resolution
- Verbal and written communication
- Customer relationship management
- Teamwork and collaboration
- Desktops, laptops, and mobile devices
- Team leadership
- Proficient in [software]
- Data management
- Customer service management
- Payroll administration and timekeeping
- Database maintenance
Accomplishments
- Gained experience and trust of FAs so as to be the client’s 1st contact with questions
- Successfully converted office to paperless environment within six months
- Assisted the IT Department to develop a scheduling system integrated into our time and billing system.
DISTINCTIONS
Earned distinction as being the best at my position in every occupation held; very adaptable to new situations and environments, especially software and changes in major office functions; work extremely well in high pressure situations; exceptional at multi-tasking; superior interpersonal, organizational and client service skills; willing to learn and expand knowledge base to improve myself and the company for which I work.
Timeline
Senior Voice Support Specialist II Customer Service
Techtronic industries/Robert Half & Associates
05.2019 - 06.2025
Staff Accountant
WEST SMALL BUSINESS SERVICES
02.2018 - 04.2019
Registered Client Service Associate
MORGAN STANLEY
04.2013 - 07.2017
Co-Owner
HIDDEN TREASURES
12.2010 - Current
Administrative Assistant/Office Manager
DA DANIELS & ASSOCIATES
12.2009 - 12.2010
Administrative Assistant
FRAZIER & DEETER, LLC
10.2002 - 01.2009
Office Manager/Administrative Assistant
TALKINGTON & RICHARDSON, CPAS
05.1999 - 03.2002
Executive Assistant /Sales Representative
SUNSHINE MANAGEMENT
07.1996 - 05.1999
Vehicle Appraiser
CRAWFORD AND COMPANY
02.1994 - 07.1996
Administrative Specialist
ORKIN PEST CONTROL
06.1990 - 02.1994
Executive Secretary/Welcome Center Manager
MURRAY COUNTY CHAMBER OF COMMERCE
08.1988 - 05.1990
Individual Tax Preparation Course - undefined
H&R Block
High School -
Murray County High School
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