Proactive and goal-oriented professional with over 14 + years of excellent time management, problem-solving, and customer service experience. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Recent graduate with foundational knowledge in Case Management and hands-on experience gained through academic projects and internships.
An expert in Motivational Interviewing, and delivering client-based services. Knowledge in Chronic Health Conditions, Harm Reduction, & HIV/AIDS
Preformed Case Management for clients from Department of Homeless Servies (DHS) and HIV (HASS).
Engaged in boots on the ground distribution of Narcan kits, clean syringes, and health education materials.
Referred community members to agency services such as holistic health services, employment services, meal
program, behavioral health services, naloxone services, and HIV/HCV testing.
Auditing our Fare Collection Downtime (AFC) Reports, calculating the hours our TVM's and FG's stop working, minimizing monetary fines and costs to my company
Verifying accuracy of operable and inoperable TVM and FG machines, in order to save costs for each fiscal year
Scheduled and maintained doctor's appointments and other events and activities
Adhered to strict medication schedule and dietary restrictions as prescribed by doctors
Coordinated medication, laundry, grocery, social events and exercise times for patient
Taught patient self-care skills and being a positive voice for the patient
Ensured compliance with Federal Aviation Administration (FAA) Regulations
Certified First Aid Administration and Automatic External Defibrillator (AED or Artificial heart)
Extreme training in: Hazardous materials, Security/Anti-Terrorists Threats, Aircraft/Cabin Familiarization, Emergency Drills