Tara Estergard
Urbana,IL
Summary
The word is always “yes”, when exceeding expectations is the goal; not just a word but an attitude, and a way of offering excellence. My experience with customer service and events has required that I be detail oriented and self-motivated. I am flexible with impromptu requests and stimulated by problem solving. I have strengthened my skill in customer service; gained confidence as a leader in task completion and problem solving; and have proven that I can succeed in many different roles.
Overview
9
9
years of professional experience
Work History
Benefit Administrator
BPC-A Wex Company
Champaign, Illinois
05.2019 - Current
- Lead contact, representing the company in administering health care benefits to over 150 employers
- Liaison between employer human resource staff and data ops, billing and implementation
- Aid in customer service for group's contacts and individual participants related to system issues, claims, implementation, amendments, and general questions
- Assist groups with annual testing PCORI DISCRIMINATION.
- Problem solving with issues in need of immediate resolution
- Ensure groups are in compliance with IRS- Handle HIPAA sensitive information
- Presentations on-site and virtually
·
Free Lance Tour Director-Seasonal
Sports and Entertainment Travel
Champaign, Illinois
01.2016 - 01.2016
- On-site staff at hotel hospitality desk to distribute documents and assist with tour questions for college football bowl game-Liberty Bowl for Kansas State fans
- Game-Day staff for transportation services for tour members
- Supervised tour guides and ensured that they adhere to established policies regarding customer service.
Event Coordinator-Seasonal
University of Illinois
Urbana, Illinois
05.2015 - 10.2015
- Managed sales of event space for Arboretum-Issued and collected contracts
- Conducted tours of event space-Collaborated with clients to identify their goals and expectations from the event
- Discussed and collected proof of liability insurance coverage; collected funds and refunded security deposits
- Coordinated with internal and external (vendors) teams to ensure timely delivery of products and services for events
- Provided on-site support during the day of the event, including problem solving if necessary-Including opening space; client, guest and vendor relations; guest parking; and closing and securing space
Education
Bachelor of Science - Organizational And Professional Development
Eastern Illinois University
Charleston, IL05-2014
Skills
- Regulatory understanding
- Conflict resolution abilities
- HRIS proficiency
- HIPAA Compliance
- Developed written and oral communication skills
- Detail oriented and completion oriented, with respect for time constraints
- Able to work independently after basic instruction; self-motivated
- Flexible with changes, emergency situations and on the spot decision making
- Experienced with in-office and on-site face-to-face interaction
- Able to maintain level of excellence with customer service to exceed expectations
- 7 day-a-week attention to client questions-on and off the clock
- Experience in MS Word; MS Outlook; MS PowerPoint; MS Excel; PensionPro
Timeline
Benefit Administrator
BPC-A Wex Company
05.2019 - Current
Free Lance Tour Director-Seasonal
Sports and Entertainment Travel
01.2016 - 01.2016
Event Coordinator-Seasonal
University of Illinois
05.2015 - 10.2015
Bachelor of Science - Organizational And Professional Development
Eastern Illinois University
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