Tara Ettinger
Boca Raton,US
Summary
Dynamic and results-driven HR & CX Manager with 10 years of extensive experience in recruitment, employee relations, and performance management. Possesses a strong administrative background, demonstrating expertise in streamlining HR processes, managing complex projects, and ensuring compliance with organizational policies. Adept at fostering a collaborative team environment, enhancing employee engagement, and driving customer retention strategies. A proven leader with exceptional decision-making skills, dedicated to aligning HR functions with business objectives to support organizational growth.
Overview
13
13
years of professional experience
Work History
Admin, HR & CX Assistant
Coverage One Insurance
Fort Lauderdale, US
02.2018 - Current
- Managed day-to-day administrative operations, including scheduling, document management, and office coordination, ensuring smooth workflow and efficient use of resources.
- Admin with 10 years of extensive expertise in recruitment, employee relations, and performance management.
- Oversee HR operations, ensuring policy compliance and fostering employee engagement
- Enhanced 90-day customer retention from 60% to 86% through welcome call campaigns and onboarding newsletters.
GENERAL MANAGER
LA Fitness
Memphis, TN
04.2019 - 08.2020
- Led a team of 20, including sales agents, trainers, cleaning staff members, front desk personnel and childcare employees.
- Played a key role in the development and updating of HR policies, ensuring compliance with local, state, and federal regulations.
- Increased retention by connecting new members with a personal trainer for a complimentary workout session.
PROPERTY MANAGER
Interstate Reality Management
Tupelo, MS
03.2018 - 04.2019
- Managed state requirements for financial assistance in Section 8 housing
- Organized spreadsheets of residents' income to ensure compliance.
BARTENDER/ MANAGER
The Moon
Tallahassee, Fl
09.2011 - 01.2018
- Managed nightly bar operations
- Trained and supervised staff, resulting in improved service quality and reduced turnover rates
- Implemented inventory control measures, reducing waste and optimizing stock levels.
Education
General Studies -
Florida Atlantic University
Boca Raton, FL12.2024
Associates Degree -
Tallahassee Community College
Tallahassee, FL06.2012
Skills
- Appointment Scheduling
- Workflow Optimization
- Coordinate & Schedule Meetings & Conferences
- Customer Service
- Data Entry
- Payroll Management
- Team Leadership
- Conflict Resolution
- Training & Development
- Problem Solving
- Employee Retention
Timeline
GENERAL MANAGER
LA Fitness
04.2019 - 08.2020
PROPERTY MANAGER
Interstate Reality Management
03.2018 - 04.2019
Admin, HR & CX Assistant
Coverage One Insurance
02.2018 - Current
BARTENDER/ MANAGER
The Moon
09.2011 - 01.2018
General Studies -
Florida Atlantic University
Associates Degree -
Tallahassee Community College
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