Tara Faison
Raleigh,NC
Summary
Accomplished and energetic [Assistant with a solid history of achievement in administrative support. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include organization, implementation and professionalism. Reliable Administrative Professional with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Overview
19
19
years of professional experience
Work History
Administrative Assistant II
Unified Women’s Healthcare / City of Oaks Midwifery
Raleigh, NC
03.2017 - Current
- Front Desk, check in patients, check out patients, schedule rotating appointments, cancel appointments, preview patients' insurance information, collect copayments, make payment plans for patient balances due, create charts for new patients in the medical athena system, verify patient' demographics, contact info and update if needed.
- Scan correspondences from referrals of other physicians into the patient's chart
- Fax medical records to requesting providers in other office, scan FMLA, Health assessment forms to patient's employers. Enter medical codes for processing fees in patients billing chart. Order office supplies needed. Screen patients with covid-19 questions verbally and written consents daily.
- Provide customer service with a kind demeanor always which is a required by the physicians.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Mortgage Loan Originator
NC STATE EMPLOYEES OPERATIONS CENTER
Raleigh, NC
10.2015 - 03.2017
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs
- Collected information from banks, institutions and employers to assess applicant eligibility
Administrative Assistant
IBM, Monarch
Durham, NC
11.1999 - 04.2009
- Calendaring,
- Completing and submitting Expense Reports, Preparing internal and external correspondence
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Calendaring face to face meetings, calendaring meeting by requesting conference call numbers, passwords and id numbers
- Rescheduling meetings for global and domestic participants/ converting time zones for international participants on the conference calls
- Arranged rapid office equipment repair and maintenance with vendors
Accounts Receivable Specialist
Enviro-Gurd
Apex, NC
08.1998 - 12.1999
- As sited in opening of the accounts department's external mail and ensuring it is forwarded in a timely manner
- Receiving and accurately preparing daily banking deposits
- Contacted past due account holders for payment, Monitored the postings to the sales ledger suspense account and maintained a record of amounts posted and subsequently cleared.
- Handled 20-35 calls per day to address customer inquiries and concerns
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
Clerical Admin
Allstate Insurance Claims
Raleigh, NC
01.1998 - 08.1999
- Clerical duties - sorting incoming mail, distributing mail to office staff, faxing, data entry of claim numbers in the automated system
- Provided maintenance with updating claim files and diaries, handling claimant inquiries, imputing claim file data, updating claim information
- Provided back-up support for switchboard operator when necessary
- Pulling files for Insurance Adjusters to view updated information.
Education
Bachelor of Arts - Psychology
Shaw University
Raleigh, NC12.2013
High School Diploma - Business Administration
W.G. Enloe High School
Raleigh, NC06.1990
Skills
- Meticulous Attention to Detail
- Judgment and Decision Making
- Ease with Computers and Technology
- Multi-Line Telephone Systems
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Administrative Assistant II
Unified Women’s Healthcare / City of Oaks Midwifery
03.2017 - Current
Mortgage Loan Originator
NC STATE EMPLOYEES OPERATIONS CENTER
10.2015 - 03.2017
Administrative Assistant
IBM, Monarch
11.1999 - 04.2009
Accounts Receivable Specialist
Enviro-Gurd
08.1998 - 12.1999
Clerical Admin
Allstate Insurance Claims
01.1998 - 08.1999
Bachelor of Arts - Psychology
Shaw University
High School Diploma - Business Administration
W.G. Enloe High School
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