Tara Ferguson
Boston,MA
Summary
Administrative Assistant with over 25 years of experience excels in appointment scheduling, communication, and patient care, demonstrating a strong background in file organization and customer service. Proven track record in administrative support, data entry, and organizational skills, honed across healthcare and housing sectors. Adept at managing multiple tasks efficiently, ensuring smooth operation of office environments and enhancing patient and client experiences.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Aver health
Jamaica Plain, MA, United States
10.2022 - 04.2024
- Utilize empathetic communication skills to provide emotional support to patients during their appointments and ensure a positive experience throughout their visit
- Assist in maintaining a clean and organized work environment to ensure compliance with health and safety regulations
- Implement efficient time management skills to ensure timely and accurate documentation of patient care activities, contributing to streamlined operations and optimal patient care delivery
- Conduct regular follow-up calls to patients to ensure they are adhering to their treatment plans and address any concerns or barriers they may have, ultimately improving patient outcomes and satisfaction
- Demonstrate a strong attention to detail when performing patient care tasks, ensuring accuracy and precision in all procedures to promote the highest quality of care for each patient
- Collaborate with the medical team to identify opportunities for improving patient care processes and implementing innovative solutions, leading to enhanced efficiency and quality of care for patients
Receptionist
ABCD Housing
Boston, MA, United States
08.2019 - 05.2021
- Making appointments for all staff or for specific employees, such as executives
- Processing bills and helping clients or customers if they have any questions about their charges
- Organizing files for billing, customer and client records, etc
- Directing visitors to the correct office
- Responding to all customer inquiries in a polite and timely manner
- Collaborating with the facilities management team to ensure the reception area is welcoming and reflects the company's brand and values, creating a positive first impression for all visitors
- Creating a welcoming and professional environment for visitors and clients by ensuring the reception area is clean, organized, and well-maintained at all times
- Scheduling and coordinating maintenance for office equipment and ensuring all office supplies are adequately stocked to support daily operations efficiently
- Assisting with event planning and coordination, ensuring all details are meticulously arranged to enhance the company's image and provide a positive experience for attendees
Intake Coordinator
Dimock Health Center
Boston, MA
05.2017 - 09.2019
- Collaborate with the clinical team to ensure accurate and timely documentation of patient progress and program participation, facilitating smooth transitions for patients within the program
- Implement new intake processes to streamline patient registration and improve efficiency
- Maintain accurate records of intake processes and ensure compliance with all regulatory requirements and guidelines
- Develop and maintain relationships with community organizations to enhance outreach efforts and increase patient referrals, ultimately expanding the reach and impact of the intake process
- Develop and implement training programs for staff on intake processes, ensuring all team members are well-versed in efficient registration procedures and compliance standards, ultimately improving overall operational effectiveness at Dimock Health Center
- Implement strategies to optimize appointment scheduling and reduce no-show rates, ensuring efficient use of resources and maximizing patient access to services
Education
Bridge Over Trouble Water
Boston, MA05.1997
Skills
- Customer Service
- Data Entry
- Organizational Skills
- Appointment Scheduling
- File Organization
- Communication
- Administrative Support
- Efficient Time Management
- Patient Follow-Up
- Regulatory Compliance
- Community Outreach
Personal Information
Title: Administrative Assistant
Timeline
Patient Care Technician
Aver health
10.2022 - 04.2024
Receptionist
ABCD Housing
08.2019 - 05.2021
Intake Coordinator
Dimock Health Center
05.2017 - 09.2019
Bridge Over Trouble Water