Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TARA ROBINSON

Cincinnati

Summary

Focused individual, successful at multi-tasking and delivering prompt and friendly service to all customers and associates. Brings a strong work ethic and interpersonal skills to the workplace on a daily basis while maintaining a positive attitude.

Overview

22
22
years of professional experience

Work History

Blushstone Events Business Owner

Self-employeed
08.2021 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Interacted well with customers to build connections and nurture relationships.
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Manage multiple email accounts and phones daily
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Established strong customer relationships through excellent communication and attentive service.

Customer Service Associate Server/Cashier

The Original Pancake House
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Increased revenue by cross-selling and upselling products and services.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.

Medical Record Coordinator

Carespring Health Care Management
08.2018 - 03.2020
  • Evaluate, collect and release medical records that are requested by patients, insurance companies, lawyers and health care facilities.
  • Schedule and set up transportation for all patients in facility for any appointment that they need to go to.
  • Maintain compliance with physician visits and history and physicals for all patients in the facility
  • Collect, scan and upload all supporting documentation needed for patients
  • Maintain log and visits for all third party vendors who visit patients with different specialties.
  • Create, monitor and maintain Medicare log to keep facility in compliance with Medicare guidelines.
  • Maintain, organize and facilitate all medical records in facility
  • Check to ensure all ICD-10-CM codes are correct and coded properly
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Kept accurate log of requests for medical information and records.

Case Administrator

Protective Life Corporation
07.2017 - 08.2018
  • Copied, logged and scanned supporting documentation.
  • Verified data integrity and accuracy.
  • Responded to customer requests via telephone and email.
  • Entered details such as payments, account information and call logs into the computer system.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.

Server

Skyline Chili
12.2011 - 07.2017
  • Skyline Chili - 440 Ohio Pike Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Cook

Maloney's East - Beechmont Avenue
5 2010 - 11 2011
  • Stocked, organized and cleaned kitchen
  • Cooked foodstuffs according to menus
  • Special dietary or nutritional restrictions, and number of portions 
  • Ensured food was stored and cooked at correct temperature 
  • Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles.

Server

Uno Chicago Grill
1 2008 - 11 2010
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Inventoried and restocked items throughout day.

Cook/Cashier

Donatos Pizza
5 2005 - 1 2008
  • Cooked foodstuffs according to menus, special dietary or nutritional restrictions
  • Stocked, organized, and cleaned kitchens and cooking utensils 
  • Placed clean dishes, utensils, and cooking equipment in storage areas 
  • Trained new cashiers on procedures, customer service and sales techniques.

Meal Server

08.2002 - 02.2005
  • Sutton Grove Retirement Home - 1131 Deliquia Drive Set dining tables according to type of event and service standards.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Provided friendly and attentive service.

Education

Associates - Healthcare Information Management and Technology

Cincinnati State Technical College
Cincinnati, OH
2018

Skills

  • Exceptional communication skills 
  • Highly dependable Strong client relations 
  • Organized and efficient 
  • MS Windows proficient
  • Medical terminology knowledge
  • Exceptional communication skills
  • Strong client relations
  • Positive and friendly
  • Detail-oriented
  • Skilled problem solver
  • Employee relations
  • Excellent work ethic

Accomplishments

  • Awarded "Cheers for Peers" Award at Protective Life Insurance 2018
  • Member of AHIMA since 2016
  • Completed full clinical rotation at Shriners Children's Hospital, Spring 2018
  • Completed full clinical rotation at Indianspring of Oakley

Timeline

Customer Service Associate Server/Cashier

The Original Pancake House
04.2022 - Current

Blushstone Events Business Owner

Self-employeed
08.2021 - Current

Medical Record Coordinator

Carespring Health Care Management
08.2018 - 03.2020

Case Administrator

Protective Life Corporation
07.2017 - 08.2018

Server

Skyline Chili
12.2011 - 07.2017

Meal Server

08.2002 - 02.2005

Cook

Maloney's East - Beechmont Avenue
5 2010 - 11 2011

Server

Uno Chicago Grill
1 2008 - 11 2010

Cook/Cashier

Donatos Pizza
5 2005 - 1 2008

Associates - Healthcare Information Management and Technology

Cincinnati State Technical College

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TARA ROBINSON