Tara Franklin
Queen Creek,AZ
Summary
Engagement Manager at a leading Managed Cloud Provider with extensive management and leadership experience. Strong educational background, excelling in managing multiple accounts and projects to high standards within time and cost constraints. Expertise in Transit Gateway development, networking, Infrastructure Cost Optimization, DR, Public/Private/Hybrid Clouds, AWS, Google, Azure, VMware, SiteCore, and more. Manages projects with engineers and architects, ensuring seamless delivery. Proven track record of efficient project completion. Skilled in Scrum and agile methodologies for successful outcomes and exceptional client value. Coordinates complex projects, fosters strong stakeholder relationships, and aligns business objectives with service deliveries. Thrives in dynamic environments with a proactive approach and problem-solving skills. Committed to continuous improvement and passionate about cloud technologies. Dedicated to maximizing investments and achieving strategic objectives.
Overview
22
22
years of professional experience
Work History
Engagement Manager
Rackspace Technology
04.2022 - Current
- Managed 15+ accounts with on average 30+ projects simultaneously, ensuring high-quality standards with timely delivery.
- Work closely 20+ engineers and architects to deliver projects, providing guidance on infrastructure improvements, migrations, rightsizing, automations, technical support, operational guidance, recommendations for cloud maturity across AWS, Azure, Google, VM Ware, OnPrem, and Hybrid platforms.
- Oversee medium complexity and high-risk projects, leveraging Scrum and agile methodologies.
- Ensure seamless coordination and delivery of services across all accounts and all projects while developing the business and providing leadership recommendations to stakeholders.
- Develop and maintain program environments, aligning with Statements of Work and program goals.
- Ensure projects meet quality standards, maintaining infrastructure security, within timeframes and budgets.
- Adhere to security policies and maintain a secure project environment.
- Coordinate with stakeholders to develop efficient, holistic solutions.
- Conduct risk assessments / implement mitigation strategies.
- Align business objectives with service deliveries, maximizing customer value.
- Create detailed business reports and perform data analyses.
- Lead and mentor project teams, fostering collaboration and results.
- Successfully manage high-risk projects, consistently delivering within constraints.
- Enhance project efficiency and adaptability through agile methodologies.
- Maintain high customer satisfaction by aligning services with business objectives.
Enrollment Advisor
University of Phoenix
07.2009 - 06.2014
- Guided hundreds of prospective students through the enrollment process, supporting them from application to graduation.
- Assisted with applications, admissions requirements, deadlines, and documentation.
- Provided financial guidance on aid options, scholarships, grants, and loans.
- Utilized strong communication skills to connect with students and families, addressing concerns and delivering presentations.
- Managed multiple tasks, deadlines, and applicant materials for a smooth enrollment process.
- Resolved conflicts with empathy and understanding.
- Advised students on majors and career paths, optimizing their college timeline.
Assistant Manager
Starbucks
11.2007 - 10.2009
- Led 4+ stores in high volume locations, creating exceptional customer experiences.
- Oversaw daily operations, ensuring high service standards and a positive work environment.
- Managed and motivated teams of 10+ employees at any given time to achieve sales targets and customer satisfaction.
- Provided outstanding customer service, addressing inquiries and resolving issues.
- Planned and monitored store operations, including inventory, ordering, and budgeting.
- Developed schedules for 20-30+ employees at each store, managed staffing, and handled shift rotations.
- Ensured compliance with industry regulations and maintained cleanliness and safety protocols.
- Collaborated with customers, employees, vendors, and district managers.
- Coached and developed team members, conducting performance reviews, training, and performed new hire interviews.
- Implemented improvements for operational excellence using project management tools.
Shift Supervisor
Starbucks
06.2004 - 07.2007
- Delivered exceptional customer service, ensuring positive experiences and resolving inquiries.
- Managed and led a team of baristas across 6+ stores, setting goals and driving performance.
- Communicated effectively with team members and customers, fostering a collaborative environment.
- Processed payments, managed daily deposits, and handled inventory efficiently.
- Ensured compliance with industry regulations and maintained cleanliness and safety protocols.
- Crafted hand-crafted drinks, showcasing expertise in coffee preparation while building lasting connections with regulars
Property Management Receptionist / Real Estate Marketing Coordinator
Al Elam Property Management / Real Estate
03.2003 - 03.2004
- Ensured smooth operations and exceptional service as the first point of contact.
- Assisted visitors and clients, providing property information and handling inquiries.
- Maintained organized calendars and coordinated appointments for agents.
- Provided administrative support, including correspondence, and document preparation.
- Created and executed digital marketing content and campaigns for properties and agents.
- Supported realtors with sales, marketing, and contract development.
- Assisted with vacation rental properties, handling tenant, owner, and vendor communications.
- Ensured adherence to legal and industry standards, facilitated leasing, and managed vendor relations.
Education
Master of Education - Adult Education and Training
University of Phoenix
Arizona01.2014
Bachelor of Applied Science - Psychology
University of Phoenix
Arizona01.2012
Associates of Arts and Science - Psychology
Glendale Community College
Arizona01.2008
Skills
- Project Management / Project Planning / Stakeholder Management
- Scrum / Agile Methodologies / Strategic Planning
- Budget Management / Financial forecasting / Resource Allocation
- Risk Management / Customer Retention
- Leadership Development / Instructional Design and Training
- Business / Cost Savings Strategies
- Amazon Web Services (AWS) / Azure / Google / Hybrid Clouds / On Premise Data Centers
- Implementation management / Utilization Optimization
- Organizational skills / Strong Communication / Detail-oriented
Accomplishments
2024 AWS Cloud Practitioner Certification – In Progress
2023 Professional Scrum Master 1 (PSM 1)
2023 AWS Partner: Technical Accreditation
2023 AI-Ready Certification - Rackspace Technology
2023 Generative AI for Business Leaders - LinkedIn
2022 AWS Partner: Business Accreditation
2022 AWS Partner: Cloud Economics Accreditation
Timeline
Engagement Manager
Rackspace Technology
04.2022 - Current
Enrollment Advisor
University of Phoenix
07.2009 - 06.2014
Assistant Manager
Starbucks
11.2007 - 10.2009
Shift Supervisor
Starbucks
06.2004 - 07.2007
Property Management Receptionist / Real Estate Marketing Coordinator
Al Elam Property Management / Real Estate
03.2003 - 03.2004
Master of Education - Adult Education and Training
University of Phoenix
Bachelor of Applied Science - Psychology
University of Phoenix
Associates of Arts and Science - Psychology
Glendale Community College
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