Tara Franklin
Maricopa,AZ
Summary
Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.
Overview
19
19
years of professional experience
Work History
Communication Representative/ Code Operator
Banner Mesa Corporate
01.2025 - Current
- Responded to, processed and documented all code arrests, traumas, fire alarms, emergencies and disasters following established policies and procedures for several facilities and the organization’s central call center using computer based emergency procedures and group pages.
- Facilitated communication between departments to enhance patient care and operational efficiency.
- Functioned as an answering service for numerous on-call groups/physicians for several Banner facilities by documenting required information from patients, staff and physicians.
Customer Service Manager / Administrative Assistant
Vita Miracle
11.2015 - 01.2025
- Provided comprehensive administrative support to Management and Staff.
- Phone and e-mail based customer service and sales.
- Work with Customers to develop an amiable rapport.
- Responded to customer inquiry calls, quickly assessing the needs and problems to deliver an ideal solution.
- Managed all employee tasks and documents on multiple platforms
- Weekly inventory reports and recommendations
- Packed, sealed, labeled, and affixed postage to prepare product for shipping
- Worked with manufacturers to resolve quality concerns, quantities, shipment expectations
- Requested and managed shipping supplies and materials to facilitate stock inventory management
Work From Home Agent Customer Service Representative
APAC
06.2010 - 11.2015
- Assisted customer with account inquiries and billing questions from a remote workstation
- Created work orders to start, stop, and transfer service
- Acted as a liaison between Salvation Army and other assistance agencies
- Recognized potentially dangerous situations based on customer queues and routed to dispatch for further investigation
Respiratory Therapy Student
Banner Boswell
04.2013 - 06.2013
- Administered respiratory treatments under supervision, ensuring patient comfort and adherence to protocols.
- Monitored patients during therapy sessions, identifying changes in condition and responding appropriately.
- Assisted in patient assessments, collecting vital information for tailored therapy plans.
Customer Service Representative
Discover Financial Services
08.2006 - 12.2009
- Phone based customer service; Exceeded team goals for customer service surveys and first call resolution
- Assisted customer with account balance, APR, and product inquiries
Education
Associate of Applied Science - Respiratory Therapy
Carrington College
Phoenix, AZ07.2013
Medical Assistant Certificate -
Kaplan College
Phoenix, AZ03.2011
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Timeline
Communication Representative/ Code Operator
Banner Mesa Corporate
01.2025 - Current
Customer Service Manager / Administrative Assistant
Vita Miracle
11.2015 - 01.2025
Respiratory Therapy Student
Banner Boswell
04.2013 - 06.2013
Work From Home Agent Customer Service Representative
APAC
06.2010 - 11.2015
Customer Service Representative
Discover Financial Services
08.2006 - 12.2009
Associate of Applied Science - Respiratory Therapy
Carrington College
Medical Assistant Certificate -
Kaplan College
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