Tara Franklin
Schofield
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
25
25
years of professional experience
Work History
Customer Service Representative- Senior Lead
Salelytics
Wausau
01.2022 - Current
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Conducted coachings with agents.
- Completed daily audits and any extra duties assigned.
- Took escalation calls that arises.
Assembly
Wise Harnesses Solutions
Weston
04.2021 - 10.2021
- I would work on job wiring harnesses for companies.
- Would build and test certain harnesses.
Customer Service
Eastbay
Wausau
09.2019 - 04.2021
- I work in the Payment Verification department.
- I answer incoming calls and assist customers with their orders, either canceled or processed orders.
- Make outgoing calls for customers that leave voicemails.
- Also I work chargebacks where I process any chargebacks that we receive.
- Plus any other duties assigned.
Caregiver
Our House Senior Living
Wausau
07.2019 - 08.2019
- I helped take care of the residents that lived in the facility.
- Did many duties as cleaning, doing activities with the residents and more.
- I worked the overnight shift and assisted cares when needed.
Cashier
Sam's Club
Wausau
07.2006 - 03.2007
- Checked out customers.
- Helped customer with any questions.
- Other duties assigned.
- Also was a front end lead for a few months till went back as cashier.
Kmart Associate
Kmart
Wausau
01.2001 - 05.2005
- Checked out customers.
- Helped customers with any questions.
- Other duties assigned.
Education
High school diploma -
Wausau West High
Wausau, WI06.2004
Skills
- Customer Service
- Zendesk
- Microsoft Office
- Time management
- Excel
- Chargeback processing
- Coaching techniques
- Team leadership
- Quality assurance
- Attention to detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative- Senior Lead
Salelytics
01.2022 - Current
Assembly
Wise Harnesses Solutions
04.2021 - 10.2021
Customer Service
Eastbay
09.2019 - 04.2021
Caregiver
Our House Senior Living
07.2019 - 08.2019
Cashier
Sam's Club
07.2006 - 03.2007
Kmart Associate
Kmart
01.2001 - 05.2005
High school diploma -
Wausau West High