Tara Franklin
Houston
Summary
Dedicated professional skilled in patient education, technical troubleshooting, and documentation. Proven ability to maintain respiratory equipment and deliver exceptional customer service in fast-paced healthcare environments.
Overview
4
4
years of professional experience
Work History
Respiratory Technician
PHCS
Pensacola
06.2025 - 04.2026
- Educated patients on proper use of respiratory equipment and techniques.
- Maintained cleanliness and functionality of respiratory equipment and supplies.
- Maintained cleanliness of all respiratory equipment used in the facility.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Customer Service Representative
PHCS
Pensacola
06.2025 - 04.2026
- Managed front office operations including check in/check out for patients, scheduling patients, verifying insurance, answering general questions for patients via phone and email.
- Collected copays and updated information in EHR.
- Assisted customers with inquiries about products and services.
Sales Associate
Dollar General Store
Pensacola
12.2024 - 02.2025
- Operated cash register and processed customer transactions efficiently.
- Maintained store cleanliness and organized merchandise displays.
- Stocked shelves with products and ensured proper labeling.
- Assisted customers with product selection and inquiries.
Customer Service Representative III
FPL Energy Services
Pensacola
09.2022 - 08.2024
- Processed service requests and account changes using company software systems.
- Collaborated with team members to enhance customer service strategies and workflows.
- Provided technical support for billing inquiries and online account access issues.
- Trained new representatives on procedures, tools, and customer engagement techniques.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05-2027
CPD Certificate - Sterile Processing Technician Essentials
Alison Empower Yourself
Dublin, Ireland06-2026
Certificate - Clinical Medical Assistant
Coastal Medical Training Institute
Gulfport, MS09-2024
GED -
Escambia High School
Pensacola, FL05-2016
Skills
- Respiratory equipment calibration
- Patient education
- Documentation skills
- Technical troubleshooting
- Data entry
- Medical billing
- Customer service
- Team collaboration
Timeline
Respiratory Technician
PHCS
06.2025 - 04.2026
Customer Service Representative
PHCS
06.2025 - 04.2026
Sales Associate
Dollar General Store
12.2024 - 02.2025
Customer Service Representative III
FPL Energy Services
09.2022 - 08.2024
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
CPD Certificate - Sterile Processing Technician Essentials
Alison Empower Yourself
Certificate - Clinical Medical Assistant
Coastal Medical Training Institute
GED -
Escambia High School