Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
18
18
years of professional experience
Work History
Chief operating officer
Ronald McDonald House Charities South Texas
10.2016 - Current
Responsible for the planning, development and management of all Ronald McDonald House operations and facilities in the South Texas Region to include Ronald McDonald House, Family Rooms, and Care Mobile programs
Assures that facility related policies and procedures are implemented and effectively maintained
Oversees facilities by coordinating repairs, maintenance, housekeeping, grant, and capital budget projects
Provides supervision and support to the guest services, maintenance, and housekeeping departments
Manage the staffing process, including recruiting, interviewing, hiring and onboarding
Develop training materials and performance management programs to help ensure employees understand job responsibilities
Investigate employee issues and conflicts and bring them to resolution
Partner with management to ensure strategic HR goals are aligned with business initiatives
Establish policies and procedures that improve and promote company vision and culture.
Business Manager
Ronald McDonald House Charities of Corpus Christi
10.2014 - 03.2016
Assist Executive Director in overseeing and implementing budget compliance
Assures bills are paid and deposits are recorded in a timely manner
Maintain business correspondence and HR related information
Process payroll and ensure compliance with state and federal labor laws
Assist ED in operational duties as assigned including monitor revenue and expenses and determine ways to implement cost savings; conduct internal audits to prevent misappropriation of funds; review current contracts and issue RFPs
Develop ways to work more efficiently by performing on-going evaluations of the program
Maintain open communication with all parties involved in an effort to provide the best quality service to families
Perform other duties as assigned and delegated.
Executive Assistant
Office of the Mayor
08.2014 - 10.2014
Perform staff, professional and administrative duties for the Mayor of Corpus Christi and Chief of Staff
Provided administrative support to the Mayor of the 8th largest city in Texas and Texas Municipal League President
Conducted research to facilitate the resolution of a wide variety of citizen problems and concerns to ensure timely responses from appropriate City departments
Worked with staff to resolve issues at departmental level
Acted as liaison for Mayor/Council and department heads in coordinating activities with Mayor/Council and public
Assist the department in composing proclamations and presentations made at events and City Council Meetings
Maintained the work unit calendar of events, schedule meetings and other appointments, make travel arrangements, and provide other administrative assistance as may be essential to assist the Mayor
Assisted the Chief of Staff in the preparation of reports, statistical data, and other correspondence; and, in the maintenance of files, records, policies, procedures, and other reference material important to the efficient operation of the Mayor’s Office.
Administrative Assistant
Parks and Recreation Department
03.2008 - 08.2014
Performed general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing
Filed and retrieved organizational documents, records and reports
Created and modified documents such as invoices, reports, memos, letters and financial statements using word processing, spreadsheet, and database software such as Microsoft Office and Adobe Acrobat
Created and issued purchase orders and coordinate travel requests in accordance with City purchasing guidelines using PeopleSoft Financials
Determined budget allowances and paid invoices through procurement card and purchase orders
Set up and coordinated meetings; Maintained office calendar to coordinate work flow and meetings
Prepared agendas, transcribed minutes, and made arrangements for Advisory Committee and other meetings
Interacted with citizens, vendors and visitors by researching and providing information
Arranged for the purchase, repair and maintenance of office supplies and equipment
Managed vendors and distributed vendor permits for Gulf Beaches and City Bay Beaches/Parks
Assist Payroll Division in managing employees’ time and processing leave/buyback requests
Prepared FMLA forms, submit worker's compensation claims, and other Human Resource related duties
Coordinated and assist in special event development involving promotional advertisement and site planning
Notarized official documents
Hr Assistant/Schedule writer
The Home Depot #6584
12.2005 - 09.2007
Education
High School Diploma -
H.M. King High School
Kingsville, Texas
05.2003
Skills
Texas Notary Public
Strategic Planning
Executive Leadership
Financial Management
Human Resources Management
Human Resource Information System HRIS
Staff Management
Teamwork and Collaboration
Budget Administration
Budget Planning
Capital Expenditure Planning
Experience working with computer systems such as Office 365, Quickbooks Premier and online, Adobe Creative Cloud, PeopleSoft, Kronos Time Management, Oracle, HRIS
Timeline
Chief operating officer
Ronald McDonald House Charities South Texas
10.2016 - Current
Business Manager
Ronald McDonald House Charities of Corpus Christi
10.2014 - 03.2016
Executive Assistant
Office of the Mayor
08.2014 - 10.2014
Administrative Assistant
Parks and Recreation Department
03.2008 - 08.2014
Hr Assistant/Schedule writer
The Home Depot #6584
12.2005 - 09.2007
High School Diploma -
H.M. King High School
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